Senior Operations Manager – Home Delivery

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $150k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vetcove

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📦 Logistics

🏭 Manufacturing

🍽️ Food & Beverage

Logistics • Manufacturing • Food & Beverage

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

📋 Description

• Run weekly performance cadence across fulfillment vendors, including scorecard reviews, follow-ups, and corrective action plans • Hold fulfillment partners accountable to SLAs • Serve as primary relationship owner for an assigned portfolio of fulfillment vendors • Own recurring meeting cadence and lead business reviews • Advocate for Vetcove externally and maintain partner relationships • Analyze large datasets using SQL, Excel, and BI tools to identify root causes and quantify operational impact • Build data-backed cases for process and integration changes • Translate operational failure modes into integration and fulfillment improvements with Product and Engineering • Write requirements, drive prioritization, and follow through until fixes ship and metrics improve • Take operational ownership of newly launched programs • Build SOPs, own KPIs, and make operational decisions at scale • Author and maintain SOPs, escalation paths, and process documentation

🎯 Requirements

• 5-8 years of experience in operations, program management, marketplace/ecommerce operations, or supply chain • Experience with external partner performance accountability • Documented record of relentless follow-through and cross-organizational escalation • Proficiency in SQL (or demonstrated equivalent) • Advanced Excel/Sheets skills • Ability to draw defensible conclusions from large, messy datasets • Exceptional attention to detail • Experience managing vendor or partner relationships end to end • Excellent written communication • Ability to work cross-functionally with product and engineering teams • Self-directed and highly organized in a fully remote environment • Experience in ecommerce fulfillment, 3PL, pharmacy, or distribution operations is a plus • Familiarity with BI/analytics tools such as Hex, Looker, or Tableau is a plus • Background in animal health, healthcare, or another regulated fulfillment category is a plus • Four-year degree requested in the application form • Must be legally authorized to work in the country for which applying • Vetcove is unable to sponsor work visas • Successful completion of a background check

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events • Bonus • Background check required for employment