IT Field Support Specialist

Job not on LinkedIn

🕒 June 22

🏄 California – Remote

🏄 California – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Veterinary Emergency Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🏥 Healthcare

🤝 Non-profit

💰 $100M Series C on 2021-09

Healthcare Insurance • Healthcare • Non-profit

Veterinary Emergency Group is an emergency veterinary hospital focused solely on providing immediate medical care for pets. They operate 24/7, welcoming walk-ins without appointments and ensuring that pet owners can stay with their pets throughout their care. With a commitment to transparency and a customer-focused approach, VEG aims to create a less stressful environment for both pets and their owners during emergencies.

📋 Description

• Partner with IT teams, senior leadership, and hospital and regional leaders to understand hospital needs, resolve escalations, and keep operations running smoothly. • Support departmental and business initiatives by aligning stakeholders, prioritizing work, and helping ensure strong execution across your region. • Represent IT with professionalism, care, and a service-first mindset when supporting VEGgies, customers, and hospital teams. • Help protect VEG systems by coordinating and implementing operational measures that support secure, reliable data, software, hardware, and infrastructure. • Work with local teams to review project plans, finalize technology specifications, and support infrastructure projects, hospital upgrades, and new hospital openings. • Recommend and implement streamlined hospital technology, best practices, and continuous IT improvements, while helping hire Field Service resources as needed to maintain exceptional support.

🎯 Requirements

• 1–2 years of technical help desk or IT support experience, with the ability to apply general technology processes, tools, and best practices in a hospital environment. • Strong working knowledge of Apple products and macOS, with network experience, construction-related industry experience, or hospital buildout support as a plus. • Clear written and verbal communication skills, with the ability to partner confidently with VEGgies, IT teams, hospital leaders, vendors, and other partners inside and outside the organization. • Strong organization and problem-solving skills, with the ability to manage multiple tasks or projects, adapt to shifting priorities, and stay flexible when timelines change. • A self-starter mindset: dependable, eager to learn new technology quickly, comfortable working independently, and collaborative in a team environment. • Ability to mentor or coach future team members as needed, while also being able to physically move, handle, and lift computer equipment up to 50 pounds.

🏖️ Benefits

• Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling • Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families • Unlimited PTO to use for vacation or sick days—however you need it! • Generous employee referral program, so our awesome people can bring in more awesome people. • Company laptop and a monthly cell phone reimbursement • Casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!