Strategic Account Manager

🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VETRO, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

VETRO, Inc. is a company that specializes in fiber network management solutions. Their flagship product, FiberMap, is a cloud-native platform designed for planning, designing, building, and operating fiber networks. VETRO's services streamline GIS planning and provide real-time data management for customers such as electric cooperatives, engineering firms, ISPs, and various public sector organizations, enhancing efficiency throughout the fiber network lifecycle.

📋 Description

• Drive and lead the renewals process with the Account team to preserve and improve customer contracts and relationships • Engage key decision-makers to identify customer requirements and uncover roadblocks • Negotiate and execute renewal contracts in partnership with Finance • Present renewal proposals and options and notify customers of upcoming contract expirations • Identify upsell and cross-sell opportunities during contract renewal • Communicate risks and lead resolution strategies, escalating when appropriate • Build and maintain relationships with client stakeholders and decision-makers • Serve as the primary client contact and provide customer service and support • Understand client objectives and challenges and provide tailored solutions • Monitor account performance, Customer Health metrics, and key trends • Proactively engage customers and lead escalations through resolution • Prepare and present reports on account status, renewal forecasts, and expansion opportunities • Use data-driven insights to inform account strategies and decisions • Collaborate with sales, marketing, product, and customer success teams • Share client feedback to inform product development and marketing strategies • Participate in team meetings, training, and professional development activities • Report to the Director of Account Management

🎯 Requirements

• 10+ years of experience in account management, sales, or customer success in the SaaS industry • Bachelor’s degree in Business, Marketing, or a related field • Proven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales • Ability to develop a strong understanding of VETRO’s business model and industry trends • Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships • Strategic thinker with the ability to develop and execute account plans • Analytical mindset with the ability to interpret data and use it to inform strategies • Self-motivated and results-oriented, with a proven ability to meet and exceed targets • Proficient in CRM software and other account management tools • Designated home workspace conducive to productivity and confidential video calls for hybrid work • Ability to work distraction-free from non-work responsibilities during working hours

🏖️ Benefits

• Comprehensive benefits package, including health insurance • Retirement plans with 401K match • Remote work stipend • Learning & Development fund • Flexible vacation and PTO • Professional development opportunities • Career growth within an innovative and rapidly growing company • Flexible work arrangements with a remote-first approach • Technology assistance to set up a home office • Semi-monthly internet stipend • Commission and opportunity to overperform on accelerators (included in OTE)