Technical Account Manager

Job not on LinkedIn

🔥 5 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VETRO, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

VETRO, Inc. is a company that specializes in fiber network management solutions. Their flagship product, FiberMap, is a cloud-native platform designed for planning, designing, building, and operating fiber networks. VETRO's services streamline GIS planning and provide real-time data management for customers such as electric cooperatives, engineering firms, ISPs, and various public sector organizations, enhancing efficiency throughout the fiber network lifecycle.

📋 Description

• Serve as a trusted advisor to clients, offering expert guidance on VETRO’s platform, best practices, industry developments, and tailored solutions • Understand each customer's technical environment, use cases, and objectives • Drive platform adoption and ensure customers realize maximum value • Foster strong, proactive customer relationships through technical expertise and a hands-on approach • Identify opportunities to streamline processes and improve operational efficiency • Work with Sales, Product, and Support teams to advocate for customer needs and align on business objectives • Anticipate technical challenges, identify risks, and proactively resolve issues • Partner with Sales to identify upsell and cross-sell opportunities, contributing to revenue growth and customer retention • Monitor industry trends, customer feedback, and competitor activities to inform strategy and influence the product roadmap

🎯 Requirements

• Bachelor's degree in Business Administration, Computer Science, or a related technical field • Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions • Deep technical understanding of GIS systems and/or experience within the telecom sector is highly desirable • Hands on knowledge of scripting • Knowledge of data manipulation and export/import functionality • Strong leadership and communication skills, with the ability to guide customers through technical challenges and inspire confidence • Proactive, results-driven mindset with a focus on delivering value, driving adoption, and securing long-term partnerships • Familiarity with working in a remote or distributed team environment • Experience in fast-paced environments, adept at balancing multiple priorities and adapting to evolving business needs

🏖️ Benefits

• Competitive salary commensurate with experience • Comprehensive health insurance • Retirement plans with 401K match • Remote work stipend • Learning & Development fund • Flexible vacation and PTO • Professional development opportunities • Career growth within an innovative and rapidly growing company • Flexible work arrangements with a remote-first approach • Technology needed to set up your home office • Semi-monthly internet stipend