Senior Customer Solutions Manager – Defense

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🕒 May 13

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Vets2PM

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2014

📚 Education

👥 HR Tech

🤝 Non-profit

Education • HR Tech • Non-profit

Vets2PM is a training and resource platform dedicated to helping military personnel transition into civilian careers, specifically in project management and related fields. The organization offers expert-led certification courses, including Project Management Professional (PMP), Scrum, and HR certifications, as well as valuable internship opportunities through the Department of Defense's SkillBridge program. Vets2PM aims to empower veterans by providing them with the skills and connections necessary to succeed in the workforce after their military service.

📋 Description

• Serve as the primary technical point of contact for a portfolio of DoW/IC customers throughout the entire contract lifecycle. • Lead onboarding, integration, and deployment planning for new DoW accounts, coordinating across Inkit engineering and customer IT/security teams. • Conduct regular operational reviews with government program offices and end users to assess adoption, performance, and mission alignment. • Proactively identify risks, blockers, and expansion opportunities within your accounts and develop action plans to address them. • Understand customer environments, including network architecture, classification boundaries, and data handling requirements, and translate them into actionable technical implementation plans. • Advise customers on best practices for deploying and configuring Inkit's File Intelligence Platform in secure cloud environments. • Partner with Engineering to scope and document customer-specific technical requirements, integration patterns, and customization needs. • Support pre-sales technical activities including demonstrations, proof-of-concept engagements, and proposal technical solutioning. • Build and maintain trusted relationships with contracting officers, program managers, system administrators, and end users across your account base. • Identify expansion opportunities including additional use cases and new user populations.

🎯 Requirements

• 5+ years of experience in the U.S. defense or intelligence community, either as active duty / federal civilian or as a contractor supporting DoD/IC IT programs. • Direct experience working within or alongside government IT program offices, including familiarity with DoD acquisition processes, ATO/RMF frameworks, and program lifecycle management. • Strong technical fluency in software systems, data management, or enterprise IT with the ability to engage credibly with both developers and government IT architects. • Excellent written and verbal communication skills, including experience briefing senior government leaders (O-6/GS-15 and above). • Ability to obtain and maintain a U.S. government security clearance (Secret minimum; TS/SCI preferred or required depending on account portfolio). • Bachelor's degree in a technical, business, or national security-related field, or equivalent experience.

🏖️ Benefits

• Flexible work environment with options for remote work. • Comprehensive health benefits, including Medical, Dental, and Vision insurance. • Unlimited Paid Time Off (PTO) to support work-life balance. • Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings. • PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course. • Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.