Information and Referral Specialist

Job not on LinkedIn

🕒 September 25

🗽 New York, North Carolina, +2 more states – Remote

🗽 New York – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote

💵 $17 - $18 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Via

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🚗 Transport

☁️ SaaS

🤝 B2B

💰 $110M Venture Round on 2023-02

Transport • SaaS • B2B

Via is a transportation technology company that provides software and turn‑key operations to modernize public and shared mobility. Its offerings include on‑demand microtransit, paratransit services, student and corporate/campus shuttles, a planning and scheduling platform (Remix), a Mobility-as-a-Service app (Citymapper for Cities), and Via Intelligence — a vertical AI platform for transit planning and operations. Via works with cities, transit agencies, universities, healthcare organizations and employers to deploy routing, scheduling, MaaS and AI-driven analytics at scale (700+ partners globally).

📋 Description

• Answer and document all incoming calls in accordance with Contact Center procedure • Manage call volume in a timely and efficient manner • Assess caller needs to provide comprehensive information and make accurate referrals to appropriate agencies, programs and services • Schedule appointments for agency programs and collect necessary caller information • Complete follow ups and log calls in accordance with Contact Center procedure • Uphold quality assurance goals • Work approximately 20 hours per week within one or more stated scheduling windows • Maintain reasonable flexibility to support 24-hour, 7-day-a-week call center operations

🎯 Requirements

• High School diploma or equivalent • Two years of experience in customer service, Contact Center or human services • Must live in New York, Pennsylvania, North Carolina, or South Carolina • Proficient in the use of Microsoft Office Suite • Excellent internal and external customer service • Comfortable communicating with individuals in crisis or experiencing high levels of stress • Ability to maintain confidentiality and professionalism in a fast-paced environment • Demonstrated independent thinking and problem solving • Detail orientation in completion of duties • Patience, flexibility, and active listening • Ability to communicate effectively with colleagues, customers, vendors and/or outside agencies • Ability to achieve results independently and work well as part of a team • Ability to maintain a calm, sensitive demeanor in an actively changing work environment

🏖️ Benefits

• Remote work capacity • Approximately 20 hours per week • Ability to provide documentation of legal blindness preferred but not required • VIA is an Affirmative Action/Equal Opportunity Employer • Women, minorities, veterans, and individuals with disabilities are encouraged to apply • Special accommodations available during the application process

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