Operations Assistant, Workforce Management

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $27 - $32 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Vibrant

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

📱 Media

🤝 Non-profit

Media • Non-profit

Vibrant is a membership-based network of LGBTQ+ entertainment marketing professionals that organizes events, panels, socials, and industry programming to support, promote, and connect members across the entertainment and marketing ecosystem. The group maintains a member directory, leadership committee, sponsorship opportunities, and spotlight/nomination programs to showcase members’ work and provide professional development and community-building.

📋 Description

• Monitor and report on real-time queue performance • Monitor attendance line and track absenteeism • Prepare data for daily meetings with Supervisors • Update schedules to reflect real time and future changes • Support WFM and Clinical Leadership in labor management practices • Utilize queue data to provide analytical support and recommendations • Other duties as assigned.

🎯 Requirements

• High school diploma/GED or above • Associate degree or 2+ years of experience in a Contact Center • Strong functional analytical skills • Process Improvement skills in a contact center environment • Strong knowledge of Microsoft applications including Outlook, Excel • Strong hands-on knowledge of workforce management tools • Ability to balance multiple priorities with little or no direction • Ability to create well organized, accurate, and concise material and documentation for organizational use.

🏖️ Benefits

• medical • dental • vision • supplemental income insurance • employer paid disability insurance • employer paid life insurance • pre-tax FSA for medical and dependent care • 401K available