Senior Manager, Quality Improvement

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🔥 1 minute ago

🇺🇸 United States – Remote

💵 $66.4k - $111.9k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Vibrant

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

📱 Media

🤝 Non-profit

Media • Non-profit

Vibrant is a membership-based network of LGBTQ+ entertainment marketing professionals that organizes events, panels, socials, and industry programming to support, promote, and connect members across the entertainment and marketing ecosystem. The group maintains a member directory, leadership committee, sponsorship opportunities, and spotlight/nomination programs to showcase members’ work and provide professional development and community-building.

📋 Description

• Develop and implement quality improvement initiatives to enhance outcomes, and increase safety, and satisfaction across the 988 Lifeline Network. • Collaborate interdepartmentally and with 988 QI Managers and Specialists to identify areas for 988 network service improvement and develop strategies to address them. • Monitor and evaluate the effectiveness of 988 quality improvement initiatives and provide regular reports to senior leadership. • Develop and implement internal training programs to educate Vibrant and QI staff on quality improvement initiatives and best practices. • Work with QI Managers and QI specialists to collect, analyze, and report KPIs (Key Performance Indicators), outcome reports for external funders (SAMHSA, Vibrant, Board Reports, Committee Reports, etc.), and other data on consumer outcomes, complaints, critical incidents, and satisfaction promptly. • Manage investigations and analysis of 988 Lifeline complaints with a particular focus on the failure of 988 Lifeline centers to adhere to recommended best practices, mandated policies, or procedures. • Stay up to date on trends and best practices in crisis intervention and quality improvement. • Foster a culture of continuous improvement by ensuring Vibrant and QI staff participate in quality improvement initiatives and promote open communication. • Develop and maintain relationships with external partners, such as 988 Lifeline Centers, and funding agencies like SAMHSA to ensure compliance with contractual obligations and clinical standards. • Manage a team of quality improvement managers and specialists by providing guidance and support to ensure their ongoing success for themselves and Vibrant.

🎯 Requirements

• Bachelor's degree in mental health/suicide prevention, healthcare administration, or a related field; master's degree preferred • 5+ years of experience in clinical quality improvement, with a demonstrated track record of success in developing and implementing quality improvement initiatives

🏖️ Benefits

• medical • dental • vision • supplemental income insurance • employer paid disability insurance • employer paid life insurance • pre-tax FSA for medical and dependent care • 401K available