Member Growth Operations Associate Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $84k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Virta Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Virta Health is a healthcare company focused on reversing type 2 diabetes and promoting sustainable weight loss through a nutrition-first approach. The company offers personalized treatment plans that help individuals reduce or eliminate the need for diabetes medications. Virta collaborates with organizations and healthcare providers to deliver transformative outcomes in metabolic care. Their approach is evidence-backed, emphasizing the importance of lifestyle and dietary changes to achieve lasting health improvements and weight management.

📋 Description

• Support execution and continuous improvement of member communications across email, direct mail, SMS, and other campaign workflows. • Build, update, and maintain email templates in Braze. • Complete end-to-end QA across email, direct mail, SMS, and related campaign workflows. • Execute direct mail campaigns through PostGrid and Cornerstone, coordinating proofs, production timelines, approvals, and vendor handoffs. • Translate approved custom communication requests into campaign plans, configurations, and QA steps. • Document issues, communicate risks early, and strengthen QA controls. • Support new client launches through campaign playbooks, email and direct mail Canvases, launch configurations, and operational readiness checks. • Coordinate file-ingestion requirements, validation, and data syncing to Braze. • Monitor dependencies and handoffs, maintain project plans, and keep launch work on schedule. • Provide backup coverage and own assigned campaigns or processes from intake through completion. • Manage client-level CML updates and maintain an accurate, scalable Braze catalog. • Process Do Not Contact requests across channels. • Maintain process documentation and operational sources of truth. • Learn core tools, playbooks, QA standards, launch workflows, and client-specific requirements within the first 90 days. • Own new email builds across legacy ongoing client playbooks. • Deliver at least one process or documentation improvement that increases accuracy or scalability.

🎯 Requirements

• 4+ years of experience in marketing operations, campaign operations, project management, or a related field. • Demonstrated project management experience, including organizing dependencies, managing multiple deadlines, and driving work through completion. • Exceptional attention to detail and a disciplined approach to quality assurance. • Ability to learn technical systems and workflows quickly and move comfortably between strategic context and hands-on execution. • Strong written and verbal communication skills, with the judgment to clarify requirements and escalate risks early. • Ability to prioritize effectively in a fast-moving environment and adapt as business needs shift. • Proactive use of AI tools to improve individual output and efficiency. • Experience with Braze or another customer engagement platform. • Experience building or editing email templates, including familiarity with HTML and dynamic personalization. • Experience executing direct mail or working with print and fulfillment vendors. • Familiarity with audience segmentation, eligibility or member data files, campaign suppression rules, and data validation. • Experience with tools such as Asana, Notion, Jira, Google Suite, or Chamaileon. • Experience in healthcare, benefits, or another regulated environment. • Must follow Virta’s security and privacy procedures when handling HIPAA-governed patient information. • Must be legally authorized to work in the United States.

🏖️ Benefits

• Equity • Bonus • Remote-first work arrangement • Office hubs in Denver and San Francisco • Security and privacy training • Benefits information provided on Virta’s Careers page