Medical Receptionist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

👻 Ghost score 0%

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Visana Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

👥 B2C

💰 $24M Series A - Visana Health on 2025-08

Healthcare • B2C

Visana Health is a virtual women's health clinic that delivers telemedicine-first care for people across life stages. The company offers virtual consultations with clinicians, care teams (doctors, clinicians, coaches, and advocates), individualized care plans, medication and supplement management, lab ordering and coordination of in-person services when needed, and ongoing lifestyle coaching. Visana focuses on menopause and perimenopause, gynecological, sexual and reproductive health (including endometriosis, fibroids, painful periods, UTIs), hormone and metabolic conditions (PMOS/PCOS, thyroid, postpartum care), and preventive/well-woman services. It operates an online patient portal for scheduling and management and accepts major commercial insurance in all 50 states but currently does not accept Medicare or Medicaid.

📋 Description

• Deliver high-quality remote support via chat, phone, and email • Answer the main clinic phone and field questions from patients and insurance companies • Prepare patient charts and confirm insurance eligibility before appointments • Assist with research and completion of patient referral requests • Answer patient questions or concerns about referrals via Intercom • Update patient records in Athena • Collect patient payments over the phone when required • Reschedule patients when a provider calls in sick or reschedules • Complete daily checkouts for patients and providers so appointments can be billed • Troubleshoot issues within Athena, Aircall, or Intercom for the care coordinator team • Assist with special projects as needed • Provide quality customer service while following HIPAA rules and regulations • Report to the Revenue Cycle and Billing Manager

🎯 Requirements

• Medical Assistant Certification required • Experience with multitasking and reprioritizing priorities as needed • 1+ years experience in customer service and answering phones • Preferred experience with Athena, Intercom and GoogleSuite • Self-starter with exceptional attention to detail • Strong verbal and visual communication skills • Track record of executing cross-functional work • Passion for health, wellness, and the future of healthcare innovation • Ability to follow HIPAA rules and regulations

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance • HSA & FSA options • 401(k) • Wellhub and Talkspace benefit perks • Security and privacy training • Fully remote work within the United States • Work alongside a passionate, mission-driven team transforming women’s healthcare