Intake Specialist

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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VitalConnect

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

📡 Telecommunications

Healthcare • Telecommunications • Technology

VitalConnect is a healthcare technology company that specializes in remote patient monitoring solutions, particularly for cardiac health. Their flagship product, the VitalPatch RTM, enables real-time streaming of vital signs, allowing healthcare providers to monitor patients' conditions from the comfort of their homes. VitalConnect is especially relevant in the context of COVID-19, as their technologies facilitate the safe monitoring of patients while minimizing caregiver exposure. The company's innovative approach in telehealth has made it a key player in optimizing patient care.

📋 Description

• Coordinates all financial clearance activities by navigating all pre-registration • Acquires or validates patient demographic, insurance, and other required elements along with insurance verification activities • Obtains referral authorization, or precertification number(s) • Ensures timely access to care while maximizing reimbursement • Adheres to quality assurance guidelines and established productivity standards • Supports staff at all levels for hands-on help understanding and navigating financial clearance issues • Uses appropriate strategies to underscore the most efficient process to obtaining insurance verification, authorizations, and referrals • Collaborates with primary care practices, specialty practices, referring physicians, primary care physicians, insurance carriers, patients, and any other parties to ensure that required managed care referrals and prior authorizations are obtained

🎯 Requirements

• High School Diploma or GED required • Associates degree or higher preferred • 1-3 years patient registration and/or Insurance experience desirable • At least one year of experience must be in a customer service role • General knowledge of healthcare terminology and CPT-ICD10 codes • Complete understanding of insurance is required • Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues • Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers • Able to communicate effectively in writing • Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view • Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail • Must be able to maintain strict confidentiality of all personal/health sensitive information • Ability to effectively handle challenging situations and to balance multiple priorities • Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information including proficiency in Microsoft Suite applications, specifically Excel, Word, Outlook and Zoom • Displays a thorough knowledge of various sections within the work unit to provide assistance and back-up coverage as directed • Displays a deep understanding of Revenue Cycle processes and applies knowledge to meet and maintain productivity standards as outlined by Management.

🏖️ Benefits

• Medical • Dental • 401K retirement plan