Education Program Designer – Contract

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $65 - $85 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

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Vitally.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Vitally. io is a comprehensive Customer Success Platform that aims to transform and scale customer success processes with real-time data and integrations. The platform provides a suite of tools designed to boost productivity, improve collaboration, and deliver insights for Customer Success teams. Vitally. io offers features such as automation of workflows, health scores, actionable dashboards, and customer feedback surveys. It helps companies manage their customer relationships more effectively by centralizing customer data and facilitating team collaboration through customizable workspaces and integrated applications.

📋 Description

• Design learning pathways for administrators, day-to-day users, and executive sponsors across customer stages • Create self-paced courses, live sessions, and scenario-based assessments • Build education teaching Customer Success concepts such as renewals, retention, and churn risk, along with Vitally automation, tracking, and reporting • Plan and design customer learning programs and certifications with Product, Support, and CS subject matter experts • Convert product knowledge into engaging e-learning, interactive courses, and video content; script, record, and edit videos • Build or direct the first wave of content before each launch stage • Own the instructional design lifecycle from needs analysis and content gap reviews through assessment design and business-outcome evaluation • Build reusable workflows, templates, and quality standards for the Vitally Academy • Measure build-time savings and learner outcomes including time to first value, adoption, and how-to ticket volume • Co-build with internal team members and leave a documented operating model for ongoing program maintenance • Collaborate with Marketing on content, voice, editorial standards, and production • Work with Community and Education on peer learning and office hours • Partner with Knowledge and Automation to align help content with the curriculum • Partner with CSMs to identify customer obstacles and with Product for early access to changes

🎯 Requirements

• 5+ years in instructional or learning design for external customers, not internal employee training • Experience designing customer education for a new product or major platform change at a SaaS company, with a portfolio and outcomes to show • Strong adult learning fundamentals, including backwards design, clear objectives, and assessment design • Learning architecture skills, including role-based paths, sequencing, and certification or badging • Hands-on experience with authoring tools, video and short-form content, including editing own videos, and an LMS tool • Experience measuring work, tying learning to adoption and ticket deflection, and changing content based on data • Comfort with ambiguity as the product evolves • Ability to work across Marketing, Product, and CS without much direction • Bonus: experience teaching a fast-changing, AI-driven, or data-heavy product • Bonus: uses AI in own content workflow and understands where it helps and where it does not • Bonus: built a program others continued running after departure • Bonus: background with a Customer Success platform or B2B analytics product • Bonus: experience administering a customer education LMS

🏖️ Benefits

• Full-time contract schedule from mid-December 2026 through June 2027, then tapering to approximately 10 hours per week • Productive, respectful, friendly, fun, hard-working, intelligent, and mature work environment • Opportunities to collaborate across Marketing, Community, Education, Knowledge and Automation, Customer Success, and Product teams