Account Manager – Client Success

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VIVIO, a Public Benefit Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

VIVIO is a Public Benefit Corporation specializing in drug management solutions. The company utilizes data intelligence to provide personalized drug therapies, leveraging clinical trial data and market prices to ensure patients receive the right medication at the right price without unnecessary middlemen or markups. VIVIO offers an alternative to traditional Pharmacy Benefit Manager (PBM) models by providing a transparent and cost-effective approach to drug pricing and management. Their services focus on reducing prescription costs while improving outcomes and maintaining compliance, specifically targeting specialty drugs and broader drug management needs for organizations.

📋 Description

• Act as the primary point of contact for assigned accounts, fostering strong and long-lasting relationships • Understand each customer’s needs and objectives to provide tailored solutions and support • Manage the day-to-day operations and administration of the VIVIO program for assigned customers • Prepare and present regular reports on program performance, utilization, and financial metrics to customers and their consultants • Track and report on key performance metrics • Assist in various projects related to Customer Success • Consistently position and communicate VIVIO’s value proposition to clients • Prepare, coordinate, and deliver quarterly and annual business reviews, presenting program performance, outcomes, and strategic recommendations to client stakeholders • Drive client retention, satisfaction, and account growth through proactive engagement • Travel as needed to support client relationships and business objectives • Collaborate with internal teams (e.g., member experience, sales, and engineering) to resolve client problems and deliver exceptional service.

🎯 Requirements

• 5+ years of experience in benefits consulting, pharmacy benefit management, or a related field • Strong project management skills with the ability to handle multiple clients and projects simultaneously • Customer-focused mindset with a commitment to delivering high-quality service • Strong analytical and problem-solving abilities • Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc.) • Bachelor's degree in business, Pharmacy, Healthcare Administration, or a related field preferred.

🏖️ Benefits

• Health benefits • 401K with employer match • Stock options • PTO • Opportunity to work in a fast-moving, collaborative, and innovative company.