Care Concierge Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VIVIO, a Public Benefit Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

VIVIO is a Public Benefit Corporation specializing in drug management solutions. The company utilizes data intelligence to provide personalized drug therapies, leveraging clinical trial data and market prices to ensure patients receive the right medication at the right price without unnecessary middlemen or markups. VIVIO offers an alternative to traditional Pharmacy Benefit Manager (PBM) models by providing a transparent and cost-effective approach to drug pricing and management. Their services focus on reducing prescription costs while improving outcomes and maintaining compliance, specifically targeting specialty drugs and broader drug management needs for organizations.

📋 Description

• Provide compassionate, personalized member advocacy throughout each member’s therapy journey • Help members understand options, navigate barriers, and advocate for necessary care adjustments and services • Manage new and ongoing therapy cases with accurate documentation • Coordinate with providers, pharmacies, and internal teams • Monitor therapy progress and prioritize member needs • Handle inbound and outbound communications and casework • Resolve inquiries quickly and accurately using critical thinking • Anticipate challenges and adapt to changing member needs • Maintain clear, proactive communication with members, providers, and internal teams • Foster strong relationships and ensure member satisfaction through professional, empathetic interactions

🎯 Requirements

• At least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles • 3 or more years of customer service experience; case management preferably in healthcare • Proven experience working in a high-volume, fast-paced, evolving team environment • Ability to problem-solve, positively adapt to changing working conditions, and multitask • Passion for improving healthcare and helping people, with demonstrated success in a similar role • Exceptional communication skills and ability to quickly learn and articulate the VIVIO Health program’s benefits • Responsible, reliable, and accountable for work quality and performance improvement • High attention to detail • High school diploma or GED • Available to work full-time between 11:00 AM–8:00 PM ET or 9:00 AM–5:30 PM ET • Able to consistently attend 3 weeks of training: 2 weeks virtual and 1 week in person in Hayward, CA • Ability to travel onsite for training and collaboration in Hayward, CA • Bilingual is a plus

🏖️ Benefits

• Health Benefits • PTO • 401K employer match • Opportunity to work for a growing and innovative company • Dynamic and collaborative work environment • The chance to make a real impact with a Public Benefit Corporation • VIVIO Health pays the expense of the third week of onsite training in Hayward, California