Care Concierge Coordinator

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

VIVIO, a Public Benefit Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

VIVIO is a Public Benefit Corporation specializing in drug management solutions. The company utilizes data intelligence to provide personalized drug therapies, leveraging clinical trial data and market prices to ensure patients receive the right medication at the right price without unnecessary middlemen or markups. VIVIO offers an alternative to traditional Pharmacy Benefit Manager (PBM) models by providing a transparent and cost-effective approach to drug pricing and management. Their services focus on reducing prescription costs while improving outcomes and maintaining compliance, specifically targeting specialty drugs and broader drug management needs for organizations.

📋 Description

• Deliver compassionate, personalized service supporting each member’s therapy journey • Help members understand options, navigate barriers, and advocate for necessary care adjustments and services • Manage new and ongoing therapy cases • Maintain accurate documentation and coordinate with providers, pharmacies, and internal teams • Monitor therapy progress and prioritize member needs • Handle inbound and outbound communication and casework • Resolve inquiries quickly and accurately using critical thinking • Anticipate challenges and adapt to changing member needs • Maintain clear, proactive communication with members, providers, and internal teams • Foster strong relationships and ensure satisfaction through professional, empathetic interactions

🎯 Requirements

• At least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles • 3 or more years of customer service experience and preferably case management in healthcare • Proven experience working in a high-volume, fast-paced, evolving team environment • Ability to problem-solve, positively adapt to changing working conditions, and multitask • Passion for improving healthcare and helping people, with demonstrated success in a similar role • Exceptional communication skills and ability to articulate the VIVIO Health program and its benefits • Responsible, reliable, and accountable work style • High attention to detail • High school diploma or GED • Availability for a full-time schedule between 11:00 AM–8:00 PM ET or 9:00 AM–5:30 PM ET • Ability to consistently attend 3 weeks of training: 2 weeks virtual and 1 week in person in Hayward, CA • Ability to travel onsite to Hayward, CA, for training and collaboration • Bilingual skills are a plus

🏖️ Benefits

• Health Benefits • PTO • 401K employer match • Opportunity to work for a growing and innovative company • Dynamic and collaborative work environment • The chance to make a real impact with a Public Benefit Corporation • Remote work with limited travel requirements for training, meetings, and collaboration • Required in-person training in Hayward, California, at VIVIO Health’s expense