Appointment Scheduling Specialist

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vlbpo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

vlbpo is a business process outsourcing (BPO) company that provides outsourced customer engagement and back-office teams, including customer care, collections, trust & safety, sales & retention, and technical support. They staff nearshore, offshore, and remote teams across the Philippines, Jamaica, Latin America and the U. S. , offer multilingual capabilities (English, Spanish, French), and emphasize rapid hiring/onboarding, security/compliance, cost savings, and guaranteed ROI. vlbpo serves a range of client industries (healthcare, technology, retail, banking/financial services, gaming) and positions itself as a B2B partner that builds and manages dedicated support teams for enterprise customers.

📋 Description

• Manage inbound and outbound calls to schedule client appointments accurately and professionally. • Process appointment requests received through email and other communication channels while ensuring all required information is captured and documented. • Reschedule missed appointments, correct scheduling errors, adjust appointments based on case changes, and ensure all updates are accurately reflected in scheduling systems. • Conduct courtesy calls regarding delays, schedule changes, appointment confirmations, and service updates while maintaining a professional and client-focused experience. • Monitor, document, and respond to voicemail messages within established service-level expectations to ensure timely client communication and issue resolution. • Notify Team Leads regarding counselor delays, no-shows, client complaints, scheduling conflicts, or escalation requests requiring management intervention. • Maintain accurate records of client interactions, appointment activity, scheduling updates, and communication logs while ensuring data integrity and compliance.

🎯 Requirements

• Minimum 1-2 years of experience in customer service, appointment scheduling, call center operations, administrative support, or a related field. • Strong verbal and written English communication skills. • Excellent customer service and interpersonal skills. • Strong organizational and time-management abilities. • Ability to prioritize tasks and manage multiple responsibilities simultaneously. • High attention to detail and accuracy when managing schedules and client information. • Ability to work effectively in a fast-paced environment while maintaining professionalism. • Strong problem-solving skills and ability to manage scheduling conflicts. • Ability to maintain confidentiality and handle sensitive information with discretion. • Ability to work independently with minimal supervision while collaborating effectively within a team environment.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities