Customer Success Manager

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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VODA.ai®

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $10M Series A - VODA.ai on 2025-06

Artificial Intelligence • SaaS • B2B

VODA. ai is a company that provides an AI-driven decision-support platform for water utilities, helping them plan operations, detect weak and leaky pipes, reduce water loss, and prevent catastrophic failures. Founded in 2017, VODA. ai uses predictive analytics and domain expertise to analyze infrastructure data (over 1M miles of pipe across multiple countries and states) and deliver actionable insights to utility engineers and asset managers. The company operates as a B2B SaaS provider focused on simplifying engineering for water professionals and improving customer outcomes.

📋 Description

• Drive customer adoption, retention, renewals, and long-term success across a portfolio of water utility customers. • Manage customer relationships from onboarding through renewal. • Help customers realize value from the VODA.ai platform. • Monitor customer health and engagement. • Identify risks and growth opportunities. • Lead account planning and renewal readiness. • Collaborate with Sales, Product, and Engineering teams. • Support consulting partners. • Maintain accurate customer records and health metrics in HubSpot.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role. • Proven experience managing customer relationships and being accountable for retention, renewals, customer health, or account growth. • Strong communication and presentation skills, with the ability to engage confidently with both technical and business stakeholders. • Experience leading customer meetings, business reviews, onboarding sessions, or strategic account discussions. • Ability to identify customer risks and opportunities and proactively develop plans to improve outcomes. • Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management tools. • Strong organizational and project management skills with the ability to manage multiple customer accounts simultaneously. • Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal teams to support customer success initiatives.

🏖️ Benefits

• Health insurance • Professional development • Flexible working arrangements