Customer Success Manager, SMB

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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SOCKET

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

Telecommunications

SOCKET is a telecommunications company offering internet, phone, and television services to both residential and business customers. For residential customers, SOCKET provides straightforward service bundles with flat-rate pricing and local support, ensuring simplicity and ease with a single bill covering all services. For businesses, SOCKET offers a range of solutions from basic internet and phone services to advanced offerings like Hosted PBX and Dedicated Services, tailor-fit to meet different size and budget requirements. With a focus on transparent billing and no hidden fees, SOCKET distinguishes itself by providing reliable telecommunications solutions that cater to a diverse clientele.

📋 Description

• Meet and exceed revenue targets by working closely with our SMB customers’ Security teams. • Manage existing customer relationships to drive renewal and upsell opportunities. • Create an unparalleled customer experience throughout the customer life cycle. • Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption. • Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.

🎯 Requirements

• 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions • Experience selling in the cybersecurity (or related) industry. • Proven track record of meeting or exceeding renewal and upsell quotas. • An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done. • A collaborative mindset and the ability to build meaningful relationships throughout the sales process. • Strong written and verbal communication and experience communicating at every level including the C-Suite. • An aptitude to take on new projects outside the normal scope of the day to day role as needed. • Willingness to travel for customer and company meetings as needed.

🏖️ Benefits

• Market competitive salary bands • Meaningful equity program • Comprehensive health benefits for you and your family (99% coverage) • Flexible time-off, holidays, and winter shutdown to rest & recharge • Paid parental leave • Remote-first, with quarterly team off-sites