Client Success Associate – SaaS Software

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LinenMaster

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1995

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

LinenMaster is a company that provides cloud-based management tools specifically tailored for the commercial laundry industry. They offer comprehensive software solutions designed to streamline laundry operations, enhance efficiency, and boost profitability for their clients. Their offerings include order and delivery management, invoicing, user management, and facilities management. LinenMaster's platform is designed to support various industries such as healthcare, hospitality, and industrial uniform services. With a focus on innovation, LinenMaster provides exceptional 24/7 support and resources, helping their clients transition to more paperless, environmentally friendly operations while ensuring smooth and efficient business processes.

📋 Description

• Support the Client Success team in delivering a best-in-class customer experience that drives retention and satisfaction. • Help coordinate customer-facing initiatives, renewals, meetings, and communications that strengthen customer relationships and support long-term growth. • Support Client Success team in managing customer accounts and maintaining strong client relationships. • Assist with the preparation and coordination of Quarterly Business Reviews (QBRs), presentations, customer reports, and meeting materials. • Generate customer contracts, renewal agreements, order forms, and other customer-facing documentation. • Coordinate customer meetings, business reviews, training sessions, and internal planning meetings. • Manage scheduling, meeting logistics, agendas, and follow-up action items. • Maintain accurate customer records, notes, and activities within HubSpot and other company systems. • Assist with customer onboarding, implementation coordination, and account transitions as needed. • Monitor customer requests and ensure timely follow-up with the appropriate internal teams. • Collaborate with internal departments to help facilitate the successful delivery of products and services. • Support renewal and expansion initiatives through administrative preparation, customer communication, and documentation. • Build a working knowledge of all company products and services to effectively support customers and internal teams. • Identify opportunities to improve client engagement processes and operational efficiency. • Participate in customer meetings and communications to strengthen relationships and provide a high level of service. • Assist with special projects and strategic initiatives within the Client Success organization.

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred. • 2+ years of experience in customer success, account management, customer service, sales support, project coordination, or a related field. • Excellent written, verbal, and interpersonal communication skills. • Strong organizational skills with exceptional attention to detail. • Ability to manage multiple priorities and deadlines in a fast-paced environment. • Experience with standard business software, including Microsoft Office products and HubSpot (or similar CRM platforms). • Laundry industry and/or cloud-based software experience preferred. • Strong problem-solving skills and a customer-first mindset. • Be an exceptional team player with all staff. • Adherence to company Information Security Policies. • Available to travel occasionally to company-related events, customer visits, industry conferences, and trade shows.

🏖️ Benefits

• Creativity: Lead creative and challenging projects • Growth Opportunities: Be part of a growing team with mentorship and support to aid your professional growth • Culture: Strong core business values with a focus on teamwork in a dynamic environment • Recognition: Employee and peer-to-peer rewards programs