Enterprise Customer Success, Online Adult & Career Education

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🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Evaluates customer needs while connecting them to appropriate Pearson solutions. • Ensures successful customer onboarding, digital access setup, orientation of the user experience, and correct student usage of Pearson products. • Responsible for driving instructor success with the necessary skills, information, and on-going training and assistance. • Utilizes reports and data to analyze, grow market share, and prioritize and make decisions impacting accounts in their territory. • Thinks critically to adapt solutions to meet evolving customer strategy and specific territory requirements. • Collaborates with internal stake holders (Services, Marketing, and Account Management) to monitor sales growth and scale quality assurance. • Demonstrates a commitment to lifelong teaching and learning while supporting diversity, equity, and inclusion.

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Customer-facing personalized customer success, customer service, account management, or corporate training experience. • Must have experiences in one of the following: Edtech, Customer Success, HigherEd, Sales • MUST LIVE IN MIDWEST OR WEST US REGIONS

🏖️ Benefits

• This position is eligible for Pearson’s annual incentive program.