Customer Engagement Manager

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Wispr Flow

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

⚡ Productivity

Artificial Intelligence • SaaS • Productivity

Wispr Flow is an AI-powered voice-to-text SaaS product that turns natural speech into clear, polished, structured writing across desktop and mobile apps. It offers real-time transcription, AI auto-edits, a personal dictionary and snippet library, and app-specific tone adjustment to speed up writing, note-taking, and task creation. Designed for individuals and teams (including enterprise customers), Flow supports 100+ languages, integrates across apps, and emphasizes security and compliance (HIPAA-eligibility and SOC 2 Type II for enterprise).

📋 Description

• Run pilots — scope success criteria, drive engagement, and create a path to conversion • Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly • Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work • Build customer relationships — earn trust with champions, admins, and business stakeholders • Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities • Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth • Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals

🎯 Requirements

• 2+ years of account management, customer success, or post-sales experience in B2B SaaS • You have owned pilots, onboarding, or engagements for enterprises • You are deeply customer-obsessed and adapt your approach to each customer’s goals and environment • You have strong product fluency and can make new products feel simple and valuable • You bring energy, confidence, and presence in customer interactions • You know how to drive adoption using customer conversations, usage signals, and repeatable best practices • You partner well with AEs on expansion, renewal, and procurement conversations

🏖️ Benefits

• Generous equity grant • 401k matching • Relocation bonus • Health, vision, dental insurance