Senior Partner Success Manager

🕒 June 15

🇺🇸 United States – Remote

💵 $130k - $140k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Mantra Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $22M Series A on 2022-01

Consulting • Insurance • Healthcare

Mantra Health is a company that partners with higher education institutions to provide comprehensive mental health and wellness solutions to students. They aim to support student success by improving access to clinical care, managing crises, promoting wellness, and preventing escalation of mental health issues. Mantra Health offers services such as 24/7 support, self-guided wellness content, and evidence-based treatment to reach underserved student populations. Their solutions have proven to help students stay enrolled and achieve better mental health outcomes, making them a valuable partner for universities looking to enhance student well-being.

📋 Description

• Strategic Account Ownership: Serve as the primary relationship owner for a portfolio of high-impact university partners, developing and executing strategic account plans that align institutional goals with Mantra’s services. • Retention & Growth Leadership: Drive outcomes across renewal, expansion, and satisfaction by aligning value with partner priorities, leading contract discussions, and creating account stickiness through multi-threaded engagement. • Data-Driven Storytelling: Regularly prepare and deliver executive-level presentations, product demonstrations, and QBRs/EBRs that translate utilization and outcomes data into compelling insights that reinforce ROI and fuel partner advocacy. • Cross-Functional Collaboration: Partner internally with Clinical, Marketing, Product, and Implementation teams to ensure partner needs are met, feedback is actioned, and new services are launched successfully. • Implementation and Change Management Facilitation: Support partners through implementations and transitions such as leadership changes, shifting funding structures, or onboarding new campuses by aligning stakeholders, easing adoption, and reinforcing long-term success. • Revenue Driver: Meet quarterly and annual revenue targets through renewals, expansions and cross-sell efforts while helping to bring new product and services to market.

🎯 Requirements

• Highly skilled in partner success motions, account management, or customer success—preferably in health tech, SaaS, higher education, or clinical services; higher education experience is strongly preferred • Proven success managing long-term, high-touch client relationships with measurable outcomes (renewals, upsells, satisfaction) • Experience leading executive-level conversations, crafting account plans, and delivering regular business impact reviews • History of attainment in retention as well as quota (net ARR) • Demonstrable project management (completing projects on time, under budget, etc.) and communication skills • Demonstrates accountability and ownership • Passion for improving access to mental healthcare and equity in higher education • Brings curiosity, creativity, and care • Comfort with AI tools for communication, analysis, and workflow automation

🏖️ Benefits

• Stock Options • Medical, vision, and dental coverage for employees, spouses, and dependents • 401(k) • Flexible work location • Generous PTO, sick days, jury duty days, and bereavement. Three-week sabbatical and $3,000 stipend after five years of continuous full-time employment • Inclusive parental leave • $1,000 new-parent mental wellness benefit • Commuter card, if you commute • Access to One Medical • Healthcare & Dependent Care FSA