Customer Success Associate

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $70k - $74k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Voltus

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

🏢 Enterprise

🤝 B2B

Energy • Enterprise • B2B

Voltus is a leading virtual power plant operator and distributed energy resource technology platform. The company pays energy users, including commercial, industrial, and residential sectors, to reduce or shift their electricity usage in response to grid stress, high prices, and high emissions. Operating across all nine wholesale power markets in the US and Canada, Voltus provides demand response solutions that create new revenue streams for energy users while contributing to grid reliability and sustainability. Voltus also offers real-time tracking of cash earnings, payments, energy usage, and avoided CO2 emissions, and has a focus on advancing equitable access to revenue opportunities related to the energy transition.

📋 Description

• Run onboarding projects end to end and keep every site’s status current and visible • Work with site contacts, operations leads, and energy champions on curtailment plans, documentation, and installation • Coordinate handoffs with Sales, Field Engineering, Market Operations, and Dispatch Operations • Support customers through dispatch events and follow up when a site underperforms • Identify onboarding bottlenecks and improve handoffs, templates, and tracking • Move new customer sites from signed contract to live operation, including data collection, registrations, hardware installation, and testing • Serve as the main customer point of contact during onboarding • Support customers throughout their relationship with Voltus, including dispatch events, registrations, and seasonal updates • Support a regional sales team of about four Sales Directors and potentially more than one market • Get sites live in under 100 days

🎯 Requirements

• 2+ years in a customer-facing role such as customer success, onboarding or implementation, account management, or project management • Track record of owning projects with many moving parts and stakeholders, keeping them organized and current • Comfortable being the face of the company to customers and setting expectations • Persistence and diplomacy when coordinating across teams without direct authority • Habit of improving processes • Genuine interest in the energy transition • Experience in Salesforce or a similar CRM • Experience with Google Workspace and Excel • Must be authorized to work from the home location in the US or Canada • Voltus does not sponsor visas or transfers for new hires

🏖️ Benefits

• 10% bonus paid annually • Equity • Flexible leave for full-time employees • Parental leave • Comprehensive benefits package promoting health, wellness, and financial security • All-remote workplace