Customer Success Intern

🔥 9 minutes ago

🇺🇸 United States – Remote

👨‍🎓 Internship

⚪️ Entry-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vouched

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🍽️ Food & Beverage

📋 Compliance

Healthcare • Food & Beverage • Compliance

Vouched is a leading identity verification company that offers advanced digital identity verification solutions across various industries. With a focus on enhancing security, streamlining onboarding, and reducing fraud, Vouched's proprietary technology integrates seamlessly with existing systems to provide fast, reliable, and compliant verification processes. The company's solutions are tailored for sectors such as healthcare, financial services, automotive, and more, enabling businesses to meet compliance requirements and improve the customer experience. Vouched utilizes AI-driven verification to eliminate biases and offers a seamless integration with global scalability.

📋 Description

• Help coordinate and track the onboarding process for new IDV and KYA customers • Monitor account activity and flag early signs of friction, disengagement, or missed milestones • Assist in building and maintaining customer health trackers and status dashboards • Ensure timely follow-up on open customer requests, outstanding action items, and post-meeting notes • Draft customer-facing communications: check-in emails, meeting recaps, onboarding summaries • Maintain clean, accurate records across the CRM for assigned accounts • Help develop and iterate on onboarding guides, FAQs, and help documentation • Support the creation of customer-facing resources that reduce time-to-value • Identify documentation gaps based on recurring customer questions or patterns • Act as a connective link between CS, Product, and Engineering when customer issues require routing • Organize and track open items from cross-functional meetings and customer syncs • Help maintain a clear voice-of-customer feedback loop to inform product priorities • Actively apply AI tools to automate routine tasks, draft communications, and surface insights • Propose and test lightweight automations to improve CS team efficiency • Stay current on AI tooling and bring ideas for adoption back to the team

🎯 Requirements

• Currently enrolled in an undergraduate or graduate program — any major welcome • No prior CS experience required; we hire for mindset and operating style, not resume • Exceptionally organized: you build systems for yourself and others, and nothing falls through the cracks • Self-starter: you take initiative, move quickly, and don't wait to be told • Quick follow-up is a core part of how you operate — you close the loop before it's asked • Eager to learn: you ask smart questions, absorb context fast, and apply it immediately • Actively using AI tools — ChatGPT, Claude, Notion AI, or similar — in your coursework, side projects, or daily life • Exposure to SaaS, identity, fintech, healthcare, or developer-facing products • Experience in a coordination, operations, or project management capacity — internship, club leadership, or otherwise • Familiarity with CRM tools or customer-facing workflows • Interest in AI infrastructure, trust, security, or agentic systems

🏖️ Benefits

• Remote working environment • Self-managed paid time off • 11+ annual company holidays