Client Relationship Manager

🔥 0 minutes ago

🗽 New York, Massachusetts, +3 more states – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote 🍑 Georgia – Remote

💵 $90k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Build and maintain relationships with a portfolio of Employer customers through all stages of the customer lifecycle • Manage customer relationships to maximize desired outcomes, satisfaction and retention • Stay abreast of industry and technology trends and educate and advocate for customers • Demonstrate command of Benefitfocus governance, decision-making processes, products, solutions, organizational structures and technology infrastructure • Demonstrate extensive knowledge of the platform and file processes • Facilitate client calls and resolve escalated interactions • Lead the internal Benefitfocus team on behalf of the customer, coordinating across departments and ensuring high-quality work • Drive annual open enrollment success through planning, milestones, owners, timelines and measurements • Serve as a leader and mentor on the Channel Partners team • Manage program-level and team-wide projects, including new processes and process improvements • Host internal training sessions and share best practices • Participate in and drive quarterly business reviews, action plans and customer issue resolution • Other duties as assigned

🎯 Requirements

• 10+ years’ experience in Customer Success, Account Management or related roles • Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity • B.S. or B.A. required • MBA • PMP Certification and/or GBA/CEBS • Industry knowledge and experience highly preferred: Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off, including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day • Paid volunteer time — 40 hours per calendar year • 100% remote work from home option • Hybrid schedule available at major office locations

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