Customer Support Representative – Tier 2

Job not on LinkedIn

🔥 3 minutes ago

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote 🌪️ Oklahoma – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VS Media

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

📱 Media

📡 Telecommunications

🥽 AR/VR

Media • Telecommunications • AR/VR

VS Media is a pioneering leader in the field of live web communications, providing customized live video and chat solutions for over 25 years. With a significant global reach, the company engages over 200 million visitors per month and delivers 80 million ads per day. VS Media specializes in enhancing online presence through interactive content and cutting-edge broadcasting technology. It offers a robust platform for live video, chat services, and interactive communication, including streaming, billing solutions, and gamification development. The company's commitment to innovation has led to significant advancements, such as mobile broadcasting applications and the integration of interactive devices in broadcasts. With a focus on quality, privacy, and security, VS Media provides professional support and modern design to deliver the ultimate digital experience. As a global technology company, it fosters a vibrant, collaborative workplace culture while advancing technology to enhance global communication.

📋 Description

• Serve as a primary point of contact for customer inquiries via phone, live chat, and email • Provide general account support, basic product functionality and feature support, and account sign-up assistance • Update customer interactions and support basic codes-of-conduct compliance • Handle complex issues escalated beyond Tier 1 and provide timely, accurate resolutions • Provide privacy and regulatory support and ensure customers adhere to relevant policies and codes of conduct • Troubleshoot payments, product functionality, features, subscriptions, and membership services • Conduct first-line reviews of fraud and risk concerns • Coordinate timely escalation to appropriate teams • Execute reassuring, carefully managed handovers for issues beyond the representative’s expertise • Support the optimal delivery of Tier-1 and Tier-2 services • Provide white-glove customer support

🎯 Requirements

• Applicants must be located in Arizona, California, Colorado, Indiana, New York, Oklahoma, Tennessee, or Texas • Availability for graveyard shift, 10pm–6am • Outstanding written and verbal communication skills • Strong attention to detail • Critical thinking and empathy • Ability to multitask • Ability to handle complex Tier-2 customer support issues • Knowledge of privacy, regulatory guidelines, relevant policies, and codes of conduct • Experience or ability to support phone, live chat, and email inquiries • Experience or ability to troubleshoot payments, product functionality, features, subscriptions, and memberships • Ability to conduct first-line fraud and risk reviews and escalate concerns appropriately • Principals only

🏖️ Benefits

• Full benefits package including health, dental, and vision insurance • Attractive 401(k) plan • Qualified applicants with a criminal background will be considered