Customer Support Representative – Tier 2

Job not on LinkedIn

🕒 March 5

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote 🌪️ Oklahoma – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VS Media

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

📱 Media

📡 Telecommunications

🥽 AR/VR

Media • Telecommunications • AR/VR

VS Media is a pioneering leader in the field of live web communications, providing customized live video and chat solutions for over 25 years. With a significant global reach, the company engages over 200 million visitors per month and delivers 80 million ads per day. VS Media specializes in enhancing online presence through interactive content and cutting-edge broadcasting technology. It offers a robust platform for live video, chat services, and interactive communication, including streaming, billing solutions, and gamification development. The company's commitment to innovation has led to significant advancements, such as mobile broadcasting applications and the integration of interactive devices in broadcasts. With a focus on quality, privacy, and security, VS Media provides professional support and modern design to deliver the ultimate digital experience. As a global technology company, it fosters a vibrant, collaborative workplace culture while advancing technology to enhance global communication.

📋 Description

• Serve as a primary point of contact for customer inquiries via phone, live chat, and email • Provide general account support, basic product functionality and feature support, and account sign-up assistance • Update customer interactions and support basic codes of conduct compliance • Handle complex issues escalated beyond Tier 1 • Provide privacy, regulatory, and compliance support • Troubleshoot payment, product functionality, subscription, and membership issues • Conduct first-line reviews of fraud and risk concerns • Escalate issues to appropriate teams when necessary • Execute careful, reassuring handovers for communications beyond the representative’s expertise

🎯 Requirements

• Applicants must reside in AZ, CA, CO, IN, NY, OK, TN, or TX • Excellent written and verbal communication skills • Strong attention to detail • Ability to convey information clearly and professionally • Empathetic customer service approach • Ability to multitask • Critical thinking skills • Principals only

🏖️ Benefits

• Full benefits package including health, dental, and vision insurance • Attractive 401(k) plan • Hourly pay • Qualified applicants with a criminal background will be considered