Senior SaaS Client Relationship Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $63k - $108.7k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Manage enterprise and large retail customers with 75 or more locations for Eyefinity • Increase adoption of Eyefinity’s SaaS platform and maximize business value realization • Manage high-profile multi-location accounts and accounts tied to key company initiatives • Monitor key accounts, identify problematic issues, escalate them appropriately, and drive solutions • Provide expert platform and optical-industry consulting that yields measurable client results • Recommend and develop workflow process and system changes supporting customers and enterprise initiatives • Develop and maintain account/success plans for each customer • Conduct quarterly business reviews • Build and nurture executive and key-account relationships while highlighting platform value • Uncover customer pain points and collaborate internally on solutions • Document account requirements and coordinate with Product Management for product-roadmap inclusion • Contribute to department and organizational projects, task forces, and client-focused initiatives • Provide subject matter expertise for internal software initiatives and projects • Act as the Voice of Customer for product development and feedback, partnering with Sales, Product, Engineering, Support, and Marketing • Balance customer advocacy with business goals and objectives • Partner with Support to reduce support costs through metrics analysis, knowledge-gap identification, training, and related activities • Lead strategic marketing initiatives with key accounts by promoting Eyefinity product value • Collaborate with third-party vendors to address challenges and opportunities and drive additional revenue • Mentor other Client Relationship Managers with recommendations, tools, processes, and training

🎯 Requirements

• Bachelor’s degree in Business Administration or related field or equivalent experience • 4+ years of account management experience • 4+ years of retail/operation management within the multi-location optical industry environment • In-depth understanding of software and optical industry • Subject matter expertise with all Eyefinity products and services • Proven strong leadership and communication skills with ability to influence business partners and effectively partner with senior-level management • Ability to lead account-related project teams • Ability to manage multiple concurrent account implementations and business issues • Proven ability to adapt to change quickly and work effectively within an agile environment • Skill to target communication to audiences including Eyefinity Senior management and outside organizations • Proven problem identification and solving capabilities • Ability to travel • For remote roles, high engagement in virtual environments, including maintaining camera presence during meetings • Must comply with VSP Vision Information Security and Privacy Policies when accessing sensitive personal information • Must be willing to undergo pre-employment substance abuse testing

🏖️ Benefits

• Eligible bonuses and commissions may be included as part of the compensation package • VSP Vision benefits are available (specific benefits not detailed in the posting)

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