RMA Systems Engineer

🕒 April 30

🏈 Alabama, Arizona, +31 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $75k - $90k / year

⏰ Full Time

🟢 Junior

⚙️ Systems Engineer

👻 Ghost score 34%

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Vultr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

Cloud Computing • Artificial Intelligence

Vultr is a cloud infrastructure provider offering a wide range of services including compute instances, storage, managed databases, and GPU clusters. The company focuses on providing high-performance and accessible cloud solutions, leveraging both AMD and NVIDIA technologies to power applications in artificial intelligence, high-performance computing, and general workloads. Vultr offers services that are designed to be simpler and more cost-effective than major competitors like AWS, GCP, and Azure, with global data center locations to support diverse deployment needs.

📋 Description

• Analyze GPU/CPU hardware failures by evaluating system logs, performance data, firmware behavior, and workload interactions to determine root cause. • Perform advanced troubleshooting across hardware, firmware, and operating system layers to validate faults and identify appropriate remediation paths. • Serve as a technical liaison with hardware vendors, providing detailed diagnostic data, interpreting vendor responses, and influencing resolution strategies. • Determine and coordinate on-site hardware remediation activities based on technical analysis, system impact, and priority, including guiding vendors and internal teams on appropriate repair or replacement actions. • Evaluate software and firmware versions to identify compatibility issues or contributing factors to system failures. • Validate and certify system stability and readiness prior to returning hardware to production environments. • Identify recurring failure patterns and recommend improvements to RMA workflows, vendor processes, and hardware lifecycle management. • Create and maintain detailed technical documentation, including failure analysis, troubleshooting methodologies, and resolution outcomes. • Manage and contribute to technical case documentation within vendor portals, ensuring accuracy, completeness, and alignment with diagnostic findings.

🎯 Requirements

• Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations, including maintaining accurate and audit-ready case records. • Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment. • Experience in RMA workflows, hardware lifecycle management, or infrastructure support. • Hands-on experience with NVIDIA and/or AMD GPU technologies. • Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause. • Experience working with hardware vendors and managing technical escalations or support cases. • Strong understanding of server hardware, system architecture, and data center operations. • Ability to analyze technical issues, apply judgment, and determine appropriate resolution paths. • Strong written and verbal communication skills, particularly in documenting technical findings and collaborating with cross-functional teams. • Experience with tools such as JIRA, Confluence, and vendor support portals. • Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration. • Experience supporting or analyzing systems within data center environments, including hardware lifecycle, performance, and reliability considerations.

🏖️ Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans. • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription

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