Customer Success Specialist – Internship

Job not on LinkedIn

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $20 - $22 / hour

👨‍🎓 Internship

⚪️ Entry-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Vuzix Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎖️ Defense

🏥 Healthcare

🏭 Manufacturing

💰 $97.8M Post-IPO Equity on 2021-03

Defense • Healthcare • Manufacturing

Vuzix Corporation is a leading supplier of Smart-Glasses and Augmented Reality (AR) technologies and products targeted at defense, industrial, and enterprise markets. The company offers a range of personal display and wearable computing devices that deliver high-quality viewing experiences and solutions for mobility and virtual/augmented reality. Vuzix also provides OEM optical components, including advanced waveguides and display engine technology, holding over 200 patents in the Video Eyewear field. Established in 1997, Vuzix has received numerous awards for innovation in technology, including multiple Consumer Electronics Show awards from 2005 to 2022.

📋 Description

• Guide new partners and customers through onboarding from initial setup to successful implementation • Configure and set up devices, ensuring they are ready and functioning properly • Provide basic training on device operation, system features, and best practices • Respond to customer inquiries via phone, email, and other communication channels • Troubleshoot basic technical issues and coordinate with internal technical support teams for advanced assistance • Maintain accurate customer records, onboarding documentation, and service notes in ZOHO • Build relationships with partners and customers through timely follow-up and ongoing support • Collaborate with sales, operations, and technical teams to ensure a smooth customer experience • Identify opportunities to improve onboarding processes and customer satisfaction • Ensure customer interactions reflect professionalism and service excellence

🎯 Requirements

• High school diploma or equivalent required • Associate or bachelor’s degree preferred • Previous experience in customer service, customer success, onboarding, or technical support • Strong communication and interpersonal skills • Comfortable learning and explaining technology to users with varying technical experience • Excellent problem-solving and organizational skills • Ability to manage multiple priorities in a fast-paced environment • Proficiency with Microsoft Office and CRM software is a plus • Experience setting up and supporting electronic devices or hardware preferred • Strong presentation and training skills preferred • Ability to work independently while collaborating effectively with cross-functional teams • Positive, patient, customer-first attitude • Willingness to travel 20% in North America as needed • Ability to perform physical duties including sitting, speaking, hearing, seeing, repetitive motion/data entry, and occasionally lifting or carrying at least 10 lb.

🏖️ Benefits

• Reasonable accommodation will be made available if applicable • Equal Employment Opportunity protections