Online Chat Support Agent

Job not on LinkedIn

🕒 July 29, 2025

☕ Washington – Remote

☕ Washington – Remote

💵 $45.4k - $50.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Wadley Donovan Gutshaw Consulting

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1975

🤝 B2B

🏠 Real Estate

🏢 Enterprise

B2B • Real Estate • Enterprise

Wadley Donovan Gutshaw Consulting is a location strategy and corporate site selection firm that advises companies on choosing and deploying office, industrial and distribution facilities. For over 40 years they provide site selection, economic incentive analysis, real estate evaluation, labor market and logistics studies, relocation and group-move services, and support for corporate headquarters, R&D centers, manufacturing, distribution & fulfillment, contact centers and IT center projects. They help clients assess feasibility, incentives and workforce considerations to optimize location and relocation decisions.

📋 Description

• Respond promptly and professionally to client inquiries through live chat and web-based platforms. • Provide accurate information about WDGC’s services, processes, and resources. • Assist clients in navigating the website and submitting project-related documentation. • Escalate complex issues or requests to the appropriate team members. • Document all client interactions in the system for tracking and follow-up. • Collaborate with internal departments (consulting, operations, and support teams) to ensure timely resolution of client needs. • Monitor multiple chat windows while maintaining a high standard of service. • Provide support for technical issues related to the client portal, data uploads, or login access. • Stay up-to-date on WDGC’s service offerings, project workflows, and client engagement tools.

🎯 Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred. • Previous experience in online chat support, customer service, or client relations is strongly preferred. • Excellent written communication and problem-solving skills. • Strong computer proficiency, including use of live chat tools, CRM platforms, and Microsoft Office/Google Workspace. • Ability to multitask and manage several chats simultaneously. • High attention to detail and a commitment to client satisfaction. • Professional, friendly, and calm demeanor under pressure. • Willingness to work flexible hours or shifts if needed.