Project & Quality Manager – Customer Support

🕒 January 28

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walter services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🤝 B2B

🏢 Enterprise

B2B • Enterprise

walter services is a German customer service and contact center provider offering inbound/outbound support, front- and back-office outsourcing, chat and social media management, debt collection, and tailored special solutions for peak management and technical or commercial support. Founded decades ago, the company emphasizes quality, compliance (including PCI-DSS and data privacy), multilingual 24/7 operations, and works with large enterprise clients across energy, telecom, retail and healthcare sectors.

📋 Description

• Planning, managing and independently executing primarily digital projects • Ensuring quality and the achievement of objectives in all ongoing projects • Measuring service quality, identifying improvement opportunities, and developing appropriate measures in close coordination with relevant departments • Analyzing and optimizing support processes, the customer journey, the eCommerce presence, and the ticketing system

🎯 Requirements

• Degree or equivalent qualification (e.g., in Communication, Digital Business, Project Management, Humanities, Customer Service Support) • Some experience in project management • Independent working style and a hands-on mentality • Excellent German skills, spoken and written (C2), and very good English skills

🏖️ Benefits

• Permanent employment contract with prospects – opportunities to develop across many areas • Success together – join a great team that enjoys their work and offers strong camaraderie • Growing together: we believe this only works with an openly lived feedback culture • Want variety? We offer a workplace that fits your life: in our office, remotely, or hybrid • We value cultural diversity, social openness, and true equal opportunity. Therefore, we promote a tolerant and respectful working environment