Platform Implementation Specialist

🕒 October 13, 2025

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WarrCloud Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

🤖 Artificial Intelligence

☁️ SaaS

Automotive • Artificial Intelligence • SaaS

WarrCloud Inc. is a pioneering company in the automotive industry that specializes in automating warranty claims processing for dealerships and OEMs. Utilizing cutting-edge AI technology, WarrCloud offers a fully automated solution that processes warranty claims swiftly and efficiently, significantly reducing processing costs while increasing revenue. The company's platform improves operational efficiency by eliminating tedious manual paperwork, enhancing OEM scores, and providing a comprehensive oversight of claim statuses. This innovative approach not only boosts cash flow but also frees up dealership employees to focus more on customer satisfaction, positioning WarrCloud as a leader in modernizing warranty management within the automotive sector.

📋 Description

• Execute store builds, DMS integration, and system validation • Ensure builds meet configuration standards and pass validation checkpoints before handoff • Troubleshoot access issues across CDK, DealerTrack, Reynolds, and other systems • Troubleshoot build errors, including VM setup failures and DMS issues • Collaborate with Development on integrator setup and vendor-specific workflows • Maintain build documentation and update Jira tasks • Provide post-integration support for connectivity issues, MFA failures, credential lockouts, and other technical blockers • Join post-live validation calls to confirm store activation when needed • Partner with Deployment and Training to align launch timelines and keep stores operational • Identify recurring build or integration issues and drive root-cause analysis with IT/Development • Own escalation of unresolved technical blockers and ensure timely handoff • Adhere to SLAs for build timelines, integration completion, and post-live support • Follow security protocols for credential handling, MFA setup, and access management • Provide status updates to Deployment, Training, Warranty, and IT throughout the build lifecycle • Update training materials and documentation when workflows or integration steps change • Provide feedback on tooling gaps and automation opportunities to improve build efficiency

🎯 Requirements

• Technical aptitude (VPN, MFA, credential workflows) • Experience with dealership systems (CDK, DealerTrack, Reynolds) and vendor platforms • Strong communication and documentation skills • Ability to work independently and pivot quickly • Familiarity with Jira, Confluence, or similar tools • Knowledge of standard MFA setups (Microsoft Authenticator, Google Authenticator, FortiToken, CiscoAnyConnect, DUO, etc.) • Bonus: prior experience in onboarding, implementation, or IT support • Applicants who advance in the selection process will be asked to complete the Culture Index survey; completion is required for further consideration

🏖️ Benefits

• 100% Covered Medical • Unlimited/Flexible PTO Policy • Stock Options • Remote Work Flexibility • 10 Paid Holidays Per Year • Competitive salary + bonus • 401k and other benefits • Stable / Fast Growing / Exciting company • Chance to work with first of its kind AI/ML technology • Awesome company culture