Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Waterfield Tech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

🤝 B2B

💼 Consulting

Artificial Intelligence • B2B • Consulting

Waterfield Tech is an AI-focused customer experience (CX) and contact-center solutions provider. Waterfield helps organizations demystify and apply AI across customer-facing roles and delivers CX modernization, cloud migration, managed services, contact-center outsourcing, workforce optimization, and IT/network/security services. It offers subscription-based offerings (e. g. , Ascend) that combine CCaaS platforms with a CX service layer, plus consulting and professional services to implement applied AI (faqGPT, taskGPT, routeGPT, voiceGPT) and analytics for enterprise customers across financial services, healthcare, government, higher education, and retail.

📋 Description

• Build and maintain strong, trusted relationships with key client stakeholders • Serve as the primary day-to-day liaison and go-to resource for assigned clients • Oversee and coordinate ongoing support and service activities • Act as an escalation point for client issues and drive resolution • Develop and execute client success plans aligned to customer goals and desired outcomes • Drive adoption of Waterfield solutions and increase value realization • Monitor account health, customer sentiment, usage trends, and operational performance • Identify and proactively manage account risks • Keep the account team informed of key developments, risks, and opportunities • Identify opportunities to expand Waterfield’s footprint and uncover areas for growth • Support business reviews, including insights, performance data, and recommendations • Provide input into renewal planning • Coordinate across delivery, support, and partner teams to ensure consistent, high-quality customer service • Travel as needed

🎯 Requirements

• 3–7+ years in Customer Success, Account Management, or Consulting • Strong communication and stakeholder management skills • Ability to connect technical solutions to business value • Experience managing multiple clients • Preferred: CX, CCaaS, SaaS, or managed services • Ability to sit for long periods of time • Normal or corrected vision and hearing to work with others in person and video conference

🏖️ Benefits

• Healthy work-life balance • Equal employment opportunity protections • Travel as needed