Commercial Sales Support Specialist

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Watts Water Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1874

🔧 Hardware

⚡ Energy

Hardware • Energy

Watts Water Technologies is a global leader in designing and manufacturing water technology solutions. The company offers a wide range of products related to plumbing and flow control, water quality and rainwater harvesting, drainage, HVAC, and hot water systems. Watts is committed to sustainability and innovation, providing intelligent solutions such as sensing technology and IoT-connected products to enhance water management and conservation. Their extensive product line includes automatic control valves, gas connection systems, boilers, hydronic heating solutions, and more. Operating with a focus on safety, regulation compliance, and customer service, Watts Water Technologies serves various industrial sectors and is recognized for its commitment to environmental sustainability.

📋 Description

• Accurately process commercial orders and maintain data integrity within the ERP system • Deliver timely and proactive order status updates to reps and customers • Communicate delays, changes, or issues clearly and professionally • Communicate shipping schedules, lead times, and delivery updates • Coordinate internally to resolve issues and maintain customer satisfaction • Support daily needs of the commercial sales team to ensure efficient operations • Manage order updates, pricing verification, and system entries • Monitor orders and proactively address discrepancies or delays • Assist in resolving shipping or delivery concerns • Provide prompt, professional email and phone support for order-related inquiries • Assist in preparing, revising, and tracking commercial quotations • Ensure alignment with pricing guidelines and approval processes • Provide basic product and technical support related to orders and documentation • Assist with submittals, documentation, and general sales operations tasks • Assume responsibility for other projects and duties as assigned by VP of Sales or Company management.

🎯 Requirements

• 3+ years of experience in sales support, customer service, or inside sales (commercial or industrial preferred) • Experience with ERP systems (SAP, Oracle, or similar) • Strong Microsoft Office skills (Excel, Outlook, Word) • Excellent communication and organizational skills • High attention to detail and ability to manage multiple priorities • Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable. • Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

🏖️ Benefits

• Competitive compensation based on your skills, qualifications and experience • Comprehensive medical and dental coverage, retirement benefits • Family building benefits, including paid maternity/paternity leave • 10 paid holidays and Paid Time Off • Continued professional development opportunities and educational reimbursement • Additional perks such as fitness reimbursements and employee discount programs