Client Success Manager

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WAVE Corporation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1987

☁️ SaaS

🏢 Enterprise

📣 Marketing

SaaS • Enterprise • Marketing

WAVE Corporation is a software company offering MediaBank, a digital asset management (DAM) platform that centralizes and secures images, videos, documents and text for creative production. MediaBank supports distribution across web, print, multimedia, email and packaging, includes plugins, workflow and publication features, and is built to serve large, geographically distributed enterprises. WAVE emphasizes configurable solutions, developer-led support, and improving creative team productivity and process management.

📋 Description

• Drive continued adoption across modules, locations and workflows after go-live, including Voice, Clinical Intake, Reschedule Assist and Payments • Develop and follow success plans tied to client objectives and Clearwave benchmarks • Serve as trusted partner for a book of 30 to 40 clients • Build relationships with practice administrators, executives, operations and revenue cycle leaders, front office teams and IT • Build and present performance dashboards and business reviews translating portal data into business value • Maintain account health scores and investigate meaningful drops • Flag at-risk accounts early and coordinate with Account Management when clients evaluate competitors • Grow to manage enterprise and multi-location accounts within the first year, including enterprise rollups • Understand how each client’s EMR and PM System environment shapes workflows and results • Identify and qualify expansion opportunities and hand them to Account Management or Sales with context • Provide usage and outcome insight ahead of renewals • Advocate for clients across Implementation, Support, Product, Sales and Marketing • Bring the voice of the client to Product and partner with Marketing on references, case studies and webinars • Use AI-enabled tools to prepare for client calls and analyze performance • Handle client data in line with HIPAA and Clearwave’s PHI policy • Maintain accurate Salesforce and health score data

🎯 Requirements

• Minimum of two (2) years in a Customer Success Manager role, or 5+ years in a related client-facing SaaS role • Proven record of driving post-sale adoption and measurable client outcomes • Healthcare SaaS experience strongly preferred • Strong business acumen • Experience with or demonstrated aptitude for executive-level presentations • Analytical comfort turning data into a clear story • Salesforce experience is a plus • Strong communication skills, with poise and tact in high-pressure situations • Self-directed and organized in a remote, team-based environment • Willingness to travel 10% to 25% • Bachelor’s degree from an accredited 4-year college or university, or equivalent experience • 5+ years of healthcare experience with strong knowledge of the patient intake and patient access process preferred • Familiarity with EMR and PM System platforms, revenue cycle workflows, and HIPAA preferred • Experience with enterprise or multi-location clients preferred