Customer Support Specialist

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Wayvia (formerly PriceSpider)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🛍️ eCommerce

🛒 Retail

🤖 Artificial Intelligence

eCommerce • Retail • Artificial Intelligence

Wayvia is a dynamic commerce enablement company that offers solutions in shoppable media, omnichannel data, and retail intelligence. Formerly known as PriceSpider, Wayvia focuses on empowering brands with tools to connect with consumers across various shopping channels, integrate AI-driven insights, and optimize revenue paths. By leveraging comprehensive data, Wayvia assists brands in optimizing their offerings, understanding market trends, and enhancing customer engagement through modern digital commerce strategies.

📋 Description

• Respond to customer support issues and resolve them per SLAs. • Communicate professionally with customers according to PriceSpider standards. • Work cross-functionally to resolve issues promptly. • Escalate issues when necessary. • Manage inbound communication via telephone, email, support tickets, and customer portal. • Utilize knowledge of Wayvia products to resolve issues independently. • Guide customers on product benefits and enhancements. • Assist with reports and metrics. • Recommend best practices to customers. • Identify and communicate root cause issues professionally. • Convey support team needs and issues cross-functionally. • Recommend patterns of issues for the product roadmap. • Contribute to high-priority issues. • Adhere to customer support best practices and policies.

🎯 Requirements

• Associate's degree (Bachelor’s preferred) • Experience in a customer-facing role • 0-2 years of experience • Basic knowledge of customer support software (e.g., Zendesk, Freshdesk) • Strong communication, organizational, and time management skills • Proven troubleshooting ability.

🏖️ Benefits

• Flexible work-from-home arrangements • 401K Match • Flexible vacation • Medical/Dental/Vision • 16 weeks of paid parental leave (US) • Technical stipend • Professional development programs • Wellness programs