Pharmacist Technician Supervisor

🕒 July 20

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💊 Pharmacist

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Direct, coach, and develop team members through regular 1:1 meetings • Complete performance reviews, coaching documentation, and corrective actions • Manage staffing, schedules, queue performance, and workload balancing • Review KPIs including Quality, AHT, Productivity, Attendance, and SLA • Identify training opportunities and partner with Learning & Development • Handle escalated member, provider, and client concerns • Monitor daily operational performance against SLA, productivity, quality, and schedule adherence goals • Ensure compliance with HIPAA, CMS, state board of pharmacy requirements, and internal policies • Use reporting to identify trends and recommend corrective actions • Partner with Workforce Management, Training, Operations, and Leadership • Support continuous improvement initiatives and standardization efforts • Maintain documentation and confidentiality standards • Participate in calibration sessions and business meetings • Lead or support special projects as assigned • Support non-clinical prescription processing and participant service workflows • Work in a fast-paced, computer-based participant services environment requiring prolonged sitting, frequent computer use, telephone communication, and management of multiple priorities

🎯 Requirements

• High School Diploma or GED • Three or more years of relevant PBM, specialty pharmacy, participant services, or healthcare operations experience • Previous leadership or quality experience appropriate to the role • Strong written and verbal communication • Leadership and relationship-building skills • Critical thinking and analytical ability • Ability to prioritize competing demands • Experience working across multiple pharmacy systems • Proficiency with Microsoft Office, particularly Excel • Ability to maintain confidentiality • Active Arizona or Texas Pharmacy Technician License (preferred) • National Pharmacy Technician Certification (CPhT) (preferred) • PBM or specialty pharmacy experience (preferred) • Call center healthcare operations experience (preferred) • Lean/Six Sigma or process improvement exposure (preferred) • Experience presenting operational metrics (preferred)

🏖️ Benefits

• Robust work at home program • Diversity-focused, people-first culture • Best Place to Work awards and employee-recognized culture