Team Leader – Operations, Licensed, Health Insurance

🕒 July 2

🏈 Alabama, Arizona, +34 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟠 Senior

🔒 Insurance

👻 Ghost score 47%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Monitor, track and evaluate associate performance against predetermined KPIs • Provide feedback to associates to ensure goals and Everise standards are met • Maintain a constant presence on the production floor and interact with associates • Ensure systems are functioning properly and associates remain engaged in productive work • Create and implement written action plans for underperforming associates • Resolve customer escalations • Coordinate communication between contact center management, client and associates • Participate in associate selection and interviewing • Provide on-the-job training or up-training as needed

🎯 Requirements

• Applicable Healthcare Insurance License or ability to obtain license within 30 days of hire • Bachelor’s degree in related field from a four-year college or university, or 1 year experience in customer service or sales, or equivalent combination of education and experience • Previous call center experience preferred • Prior supervisory or leadership experience preferred • Proven sales experience preferred • Proficiency with Microsoft Word, Excel, PowerPoint and Outlook • Excellent oral and written communication skills • Strong organizational and interpersonal skills • Schedule flexibility • Analytical and problem-solving skills • Strong ability to multitask • Ability to function in a fast-paced environment • Dependability regarding completion of assignments and attendance • Ability to pass a drug screen and background check

🏖️ Benefits

• Robust work at home program • People-first culture • Diversity and inclusion across cultures • Employee recognition and Best Place to Work awards