Team Leader – Operations, Health Insurance

🔥 32 minutes ago

🏈 Alabama, Louisiana, +3 more states – Remote

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⏰ Full Time

🟠 Senior

⚙️ Operations

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🔒 Cybersecurity

Healthcare Insurance • Customer Support • Cybersecurity

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to • Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly • Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans • Resolve customer escalations • Responsible for communication between contact center management, client and associate • Participate in associate selection and interviewing process • Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations

🎯 Requirements

• Applicable Healthcare Insurance License or ability to obtain license within 30 days of hire • Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience • Previous call center experience preferred • Prior supervisory or leadership experience preferred • Proven sales experience preferred • Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook • Excellent oral and written communication skills • Strong organizational and interpersonal skills • Schedule flexibility • Analytical and problem-solving skills • Strong ability to multitask • Ability to function in a fast paced environment • Dependability regarding completion of assignments and attendance • Ability to pass a drug screen and background check

🏖️ Benefits

• Flexible work arrangements • Professional development