Account Manager – CRM Clients

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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We Are Working

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

We Are Working is a virtual assistant service dedicated to helping small businesses, entrepreneurs, and professional firms enhance their productivity and profitability. By offering specialized support in administrative tasks, marketing, sales, bookkeeping, research, and recruitment, We Are Working enables clients to focus on their core business activities without being overwhelmed by everyday tasks. Their team of vetted virtual assistants, equipped with the skills needed to manage various workloads, ensures efficient execution of tasks, ultimately allowing clients to win back time and improve their overall workflow.

📋 Description

• Serve as the main point of contact for client accounts, driving retention, satisfaction, and account growth • Manage and lead assigned remote teams and supervisors, ensuring service delivery matches client expectations and SLAs • Oversee HubSpot setups, client workflows, and CRM activity, or manage clients who utilize these services • Support client onboarding • Proactively audit team performance • Resolve operational roadblocks • Monitor client health metrics, including engagement, performance, and retention • Document client updates in management tools • Identify expansion opportunities for additional WAW services or staffing

🎯 Requirements

• Exceptional, top-tier spoken and written English (clear, assertive, and professional) • Practical familiarity with HubSpot, or strong experience with comparable CRM tools paired with a fast ability to learn • Minimum 3+ years in Customer Success or Account Management • Proven experience supervising or leading teams • Quick learner who takes initiative, handles difficult client scenarios with composure, and continuously improves team workflows • Strong project management, time management, and multitasking skills • Proficiency in Microsoft Office Suite or similar tools • Familiarity with CRM systems is a plus • Completion of the pre-screeners provided during the application process is essential • Availability for 9:00 AM–5:00 PM EST schedule, with flexibility

🏖️ Benefits

• 100% remote work environment • Flexible schedule • Opportunity to make a direct impact on customer success and operational excellence • Work with international clients and dynamic teams • Opportunity to be part of a growing company focused on high-quality service and measurable results