Senior Manager, AI Customer Success

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $177.5k - $255k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Webflow

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

☁️ SaaS

🌐 Web 3

🛍️ eCommerce

💰 $120M Series C on 2022-03

SaaS • Web 3 • eCommerce

Webflow is a company that provides a visual web development platform to design and build professional websites without code. It enables designers to create and customize websites using a drag-and-drop interface and a powerful CMS, generating clean, production-ready code in the process. Webflow caters to web designers, developers, and businesses looking to streamline their web development process and improve collaboration between teams. Its platform is suited to creating responsive websites tailored to mobile, tablet, and desktop devices, offering a comprehensive solution for users needing creative and technical flexibility in web design.

📋 Description

• Lead and grow the Source Customer Success team by hiring and coaching as adoption grows • Manage strategic Source accounts as executive sponsor and build relationships with senior marketing, web and engineering leaders • Own renewals, forecasting, account health, expansion and negotiations with Sales • Guide account plans that grow use cases and adoption • Lead discovery workshops, pilots and agent building • Help customers navigate rollout, adoption and change management • Partner with Forward Deployed Engineers and Solution Architects to move customers from pilot to production • Define customer success and ROI and use performance data to drive improvements • Establish agent permissions, autonomy and review practices • Develop customer champions and enablement • Build the Source Customer Success operating model, including playbooks, health metrics and AI-powered workflows • Partner across teams to shape the roadmap and develop customer references and case studies

🎯 Requirements

• 8+ years in customer success, account management or consulting at a B2B software company, including enterprise accounts and executive relationships • 2+ years managing a customer success, account management or customer growth team • Proven success driving retention, expansion and revenue growth against commercial targets such as net revenue retention • Ability to influence executives with customers and internally • Technical aptitude across codebases, deployment pipelines, integrations, permissions and security • Experience in applied AI or digital transformation • Applied AI experience may include building real AI workflows or agents, evaluating their output and setting realistic expectations • Digital transformation experience may include leading complex enterprise programs involving integrated systems, workflow automation or platform migrations • Ability to work in the United States • Valid right to work authorization depending on the country of employment

🏖️ Benefits

• Equity (RSUs) for every permanent Webflower • Comprehensive medical, dental, and vision plans, with Webflow covering most premiums • 12 weeks of paid parental leave for all parents • 6+ weeks of additional paid leave for birthing parents • Inclusive care for family planning, menopause, and midlife transitions • Flexible vacation • Paid holidays • Sabbatical program • Mental health resources, therapy and coaching • 401(k) with 100% employer match up to $6,000/year in the U.S. • Support for retirement savings globally • Localized monthly stipends for work and wellness expenses, including Wi-Fi and workouts • Annual WIN bonus program for eligible full-time, permanent, non-commission employees