Lead Medical Assistant

Job not on LinkedIn

🕒 July 2

🏄 California – Remote

🏄 California – Remote

💵 $54k - $68k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Welby Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

☁️ SaaS

💰 $1.5M Seed Round on 2023-03

Healthcare • Wellness • SaaS

Welby Health is a digital health company that offers tools designed to engage patients in their healthcare journeys. Focused on diabetes and hypertension management, the Welby Care Platform integrates clinical and social data to develop personalized care plans that promote better health outcomes. By combining behavioral triggers and EMR data, Welby Health aims to create a harmonious ecosystem that benefits both patients and physicians.

📋 Description

• Manage an assigned patient panel supporting Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) enrollment and engagement • Meet or exceed outreach, conversion, and monthly patient touchpoint objectives • Complete timely, accurate, and compliant documentation according to policies, clinical protocols, and billing requirements • Model high standards of outreach quality, professionalism, and patient-first service • Monitor daily Medical Assistant productivity, enrollment performance, and documentation quality • Identify performance trends and implement corrective actions when metrics fall below expectations • Conduct regular one-on-one coaching sessions aligned with operational data, KPIs, and program outcomes • Manage patient caseload distribution and escalate workload constraints or performance concerns to clinical leadership with documented action plans • Lead onboarding and training for newly hired Medical Assistants • Develop and enhance SOPs, training materials, and workflow reference resources • Identify development opportunities and design targeted training initiatives • Partner with Human Resources on recruitment, candidate evaluation, and hiring recommendations • Identify staffing needs and communicate resource requirements • Conduct documentation audits and provide actionable quality-improvement feedback • Monitor team KPIs through performance dashboards and use data-driven insights in coaching, reviews, and team meetings • Ensure Medical Assistants remain current on clinical protocols, payer requirements, regulatory expectations, and compliance standards • Analyze operational and clinical performance metrics to improve patient engagement, productivity, quality outcomes, and program performance • Represent Welby Health’s technology-enabled healthcare model to patients and families

🎯 Requirements

• Associate’s degree in a healthcare related field • Active and valid medical assistant (MA) certification in good standing • Approximately five (5) or more years of direct patient care experience in medical-surgical or home care • Exceptional written and verbal communication skills • Ability to work independently in a remote, technology-enabled environment • Strong organizational skills with attention to detail and follow-through • Demonstrated ability to interpret performance dashboards, analyze operational metrics, and hold team members accountable to established performance expectations • Previous experience serving in a Lead Medical Assistant or supervisory role with direct people management responsibilities (preferred) • Experience in case management, chronic care management, and/or telehealth (preferred) • Bilingual or multilingual proficiency (preferred) • Familiarity with remote physiological monitoring, electronic medical record (EMR) or electronic health record (EHR) systems, and patient engagement tools (preferred)