Patient Care Coordinator

🕒 August 4

🏄 California – Remote

🏄 California – Remote

💵 $25 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Wellness Equity Alliance

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🏛️ Government

Healthcare • Healthcare Insurance • Government

Wellness Equity Alliance is dedicated to reimagining Public Health services by making them more accessible and equitable, particularly for historically marginalized populations. The company addresses gaps in Population and Public Health services, focusing on social determinants of health (SDoH) to improve health outcomes. Through equity-centric clinical operations and innovative healthcare delivery models, Wellness Equity Alliance aims to provide community-driven solutions that empower local populations. They work with healthcare systems, community organizations, and government agencies to enhance public health delivery and achieve health equity goals.

📋 Description

• Conduct high-volume outbound telephone outreach to prospective CalAIM members identified through health plan referrals, community referrals, and internal lead lists • Explain WEA services, Enhanced Care Management (ECM), and Community Supports programs to eligible individuals • Build rapport and engage individuals who may be hesitant or difficult to reach • Screen potential participants for program eligibility and interest • Schedule enrollment appointments and coordinate warm handoffs to Care Managers and other clinical team members • Document outreach activities, patient interactions, and enrollment outcomes accurately in designated systems • Maintain productivity standards related to outreach volume, contact rates, and enrollment goals • Follow established workflows, scripts, and compliance requirements regarding patient communication • Collaborate with supervisors and program staff to improve outreach effectiveness and patient engagement • Maintain confidentiality and comply with HIPAA and applicable privacy regulations • Participate in team meetings, training sessions, and quality improvement initiatives • Meet daily outreach targets, including outbound call volume, successful contacts, and enrollment conversion goals • Maintain accurate tracking of outreach outcomes and disposition codes • Complete follow-up activities within established turnaround times • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Minimum of one (1) year of patient-centered care experience in patient services, healthcare outreach, call center operations, care coordination, or a related field • Excellent verbal communication and active listening skills • Strong organizational and documentation skills • Ability to work independently in a remote environment • Proficiency with Microsoft Office and web-based applications • Ability to manage a high volume of outbound calls while maintaining professionalism and empathy • California based preferred • PST timezone work required • Must maintain a private, HIPAA-compliant workspace with reliable internet access • Ability to communicate clearly via telephone and video conferencing platforms • Experience working with Medicaid/Medi-Cal populations preferred • Experience with CalAIM, Enhanced Care Management (ECM), Community Supports, or population health programs preferred • Bilingual English/Spanish strongly preferred • Experience using electronic health records (EHRs), CRM systems, or care management platforms preferred • HIPAA, CalAIM, and health plan contractual documentation and privacy compliance

🏖️ Benefits

• Opportunity to collaborate with cross-functional leaders across Behavioral Health, Medical, Street Medicine, Public Health, Rural Health, and Tribal Health initiatives • Occasional attendance at virtual meetings and trainings • Professional development through collaboration with cross-functional leaders