Call Center Representative

🔥 13 hours ago

🏈 Alabama, Louisiana, +3 more states – Remote

🏈 Alabama – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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WellSky

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2020-07

Healthcare • Consulting • Logistics

WellSky is a leading healthcare technology company dedicated to improving healthcare and community care outcomes worldwide. By offering comprehensive software solutions and analytics, WellSky enables healthcare providers, payers, and community organizations to collaborate and enhance care quality and accessibility. Their focus spans intelligent care management, connected care networks, and transformative analytics, aiming to create more efficient, inclusive, and sustainable healthcare systems. WellSky addresses social determinants of health and emphasizes patient and family engagement, supporting care in various settings including home, long-term, and acute care.

📋 Description

• Conduct outbound calls to patients to facilitate CPAP supply reorders • Promote and sell CPAP equipment while ensuring compliance, satisfaction, and retention • Contact assigned patients quarterly with a goal of achieving a 50% reorder rate • Promote replacement masks, cushions, seals, and filters with specified order targets • Assess patient equipment usage and satisfaction to maximize engagement in the S3 program • Verify and update patient records, including insurance details • Return voicemails within two hours and maintain professional phone etiquette • Process orders according to client-specific procedures • Perform other job duties as assigned

🎯 Requirements

• GED or High School Diploma • Must be able to work 40+ hours per week • Candidates must reside in Georgia, Alabama, Tennessee, Louisiana, North Carolina or Texas • Willing to work additional or irregular hours as needed • Must work in accordance with applicable security policies and procedures to safeguard company and client information • Must be able to sit and view a computer screen for extended periods of time • Applicants for U.S.-based positions must be legally authorized to work in the United States • Verification of employment eligibility required at the time of hire • Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates

🏖️ Benefits

• Medical with Rx, dental, and vision benefits • Mental Health support through EAP • Paid time off • 8 paid holidays • 100% vested 401(K) retirement plans • Necessary equipment shipped to your home before your start date