Member Care Advocate II

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $27 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wellth

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $36M Series C - Wellth on 2025-08

Healthcare • Healthcare Insurance • SaaS

Wellth is a science-backed daily care motivation platform that engages people who struggle with care-plan adherence by delivering behavioral nudges and financial rewards via an app. It partners with Medicare Advantage plans, Medicaid programs, providers, employers and ACA marketplace organizations to improve medication adherence, increase screenings and appointments, lower high-cost utilization, and boost quality/star ratings while reducing overall cost of care.

📋 Description

• Answer questions about the Wellth Rewards program and assist with technical or app-related questions and needs • Assist with healthcare access tasks, such as finding a medical provider, scheduling appointments, or arranging follow-up care • Help members access tools and services available through their health plan, including BP cuffs, prescription delivery, and transportation • Advocate on behalf of members by helping them understand and access available benefits and resources • Re-engage members who are struggling with app check-ins or adherence • Communicate with members across phone, text, and email with empathy and clarity • Escalate complex or unique issues through appropriate channels • Continuously evaluate and provide feedback on strategies to best support members and increase impact • Perform other duties as assigned

🎯 Requirements

• Excellent customer service and communication skills • Empathetic, proactive, and solution-oriented approach • Strong critical thinking and organizational skills with the ability to problem solve and navigate multiple tools • Highly proficient using technology and learning new systems quickly • Bilingual (English/Spanish) • Prior customer service or healthcare navigation experience • Prior working experience and understanding of health insurance or care coordination • High school diploma or equivalent • Experience working with diverse or underserved populations (preferred) • Availability for designated shifts providing coverage between 8:00 AM PST and 4:00 PM EST • Prolonged periods of sitting at a desk and working on a computer • Legally authorized to work in the United States

🏖️ Benefits

• Flexible working arrangements, supporting strong remote-first practices and tools • Robust Paid Time Off and generous parental leave program • Health, dental, vision insurance, in addition to FSA/HSA plans • Ability to have a positive impact on people who need it most • Support of a highly dedicated team focused on building the future of healthcare