Member Support Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $22 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WellTheory

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🧘 Wellness

🤝 B2B

🔥 Funding within the last year

💰 $14M Series A - WellTheory on 2025-10

Healthcare • Wellness • B2B

WellTheory is a membership-based care company that provides evidence-based nutrition and lifestyle coaching focused on autoimmune and inflammatory conditions. They offer personalized, ongoing care delivered by a care team (registered dietitians, certified health coaches, and care coordinators), advanced lab testing, programs for stress, sleep and movement, and unlimited messaging/1:1 coaching. WellTheory serves both individuals and employers/health plans — offering members reduced symptoms through diet and lifestyle changes and providing employers tools like claims analysis and outcomes reports to lower specialty medication spend.

📋 Description

• Respond to member questions via email, live chat, and outbound phone • Support eligibility, enrollment, billing, program logistics, and technical troubleshooting • Meet goals for response time, first-touch resolution, quality assurance, and member satisfaction (CSAT) • Own member issues end-to-end, escalating to Care, Implementation, Engineering, or Client Success as needed • Follow up on issues until resolution • Surface recurring patterns so root causes can be addressed across the organization • Handle sensitive member information according to HIPAA and privacy and security policies • Contribute to macros, help center content, and internal support playbooks • Partner with Implementation and Client Success during launches and open enrollment cycles • Use AI tools to draft responses, summarize threads, and retrieve context efficiently

🎯 Requirements

• 1–3 years of experience in a customer-facing support role • Experience ideally in healthcare, digital health, or a fast-paced tech environment • Clear written and verbal communication • Ability to navigate multiple tools and systems and learn new software quickly • Experience integrating AI tools into daily workflow • Ability to work a variable schedule within U.S. business hours, including occasional evenings, weekends, or holidays • Experience in a HIPAA-covered environment and familiarity with handling PHI (bonus) • Experience with Zendesk, Freshdesk, Intercom, or comparable ticketing and live-chat platforms (bonus) • Familiarity with Notion, Slack, Google Workspace, and Claude (bonus) • Bilingual Spanish/English, spoken and written (bonus) • Experience supporting members in a B2B2C or benefits-driven model (bonus) • Must not require employment-based visa sponsorship

🏖️ Benefits

• Meaningful equity • Benefits • Flexible schedule within U.S. business hours • Remote work arrangement