Solutions Analyst

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $65k - $67k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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Wellworks For You

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

👥 HR Tech

🤝 B2B

Wellness • HR Tech • B2B

Wellworks For You is a company dedicated to enhancing employee wellness through customizable wellness solutions. They offer a range of programs designed to help employees manage stress, maintain mental health, and improve productivity, especially during high-stress periods like the holiday season. Their services include wellness program management, mental wellbeing and behavioral health programs, health risk assessments, and data analytics. Wellworks For You emphasizes the importance of reducing financial and mental stress to enhance employee output and job satisfaction. Their solutions aim to create a healthier workplace with fewer member claims and improved overall morale.

📋 Description

• Play detective: get to the root cause of issues, guide users through fixes or workarounds, and partner with the tech team to build the right-sized solution for every bug or enhancement. • Spot the upgrade: identify opportunities to streamline workflows and validations that make setups more accurate and the user experience smoother. • Run the ticket pipeline: use Wrike to organize, refine, and groom every support ticket so developers know exactly what's needed, with clear status updates and testing results along the way. • Set the priorities: work with stakeholders to make sure the tickets that matter most get tackled in every support sprint. • Bridge the team: collaborate closely with our tech team, including our offshore developers, to make sure delivered work actually hits the mark. • Own the quality bar: test support and product tickets in lower environments, sign off on what's ready for production, and verify everything post-deployment across as many scenarios as you can dream up. • Keep everyone in the loop: communicate proactively with internal and external stakeholders on ticket status. • Level up constantly: build deep expertise in our products, features, and program configurations, and sharpen your fluency in the Software Development Lifecycle. • Jump in wherever needed to keep Wellworks' web portal and mobile app running at their best for every user who counts on them.

🎯 Requirements

• Sharp analytical and problem-solving instincts. • Top-notch communication and customer service skills. • A detail-obsessed, organized, laser-focused approach to work. • Proven ability to thrive both independently and as part of a team. • A cool head when deadlines shift and priorities collide. • Comfort with Microsoft Office Suite, SharePoint, and similar tools. • Bonus points for SQL experience

🏖️ Benefits

• Competitive salary • Client retention bonuses • Additional Incentives • Growth opportunities • Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan • 401k with per pay employer match • Employee Assistance Program through LifeMatters EAP • Mental health benefits, including access to paid therapy • Paid maternity leave after 12 months • Paid Time Off including time off to volunteer in your community and the day off on your birthday • Casual dress code • Wellness program and teambuilding opportunities with incentives • Milestone anniversary program • Ongoing training and education