Senior Product Manager, Onboarding Experience

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125.3k - $154.1k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Own and execute the product roadmap for the Client Hub onboarding platform. • Lead the development of AI-powered and agentic onboarding capabilities that improve customer implementation experiences. • Drive customer time-to-value by simplifying onboarding workflows and reducing operational friction. • Partner with Engineering, Risk & Compliance, Sales, Implementation, Design, and Developer Experience teams to deliver scalable solutions. • Leverage AI tools and workflows to accelerate product discovery, prototyping, delivery, and experimentation. • Define product requirements, success metrics, and roadmap priorities based on customer needs and business objectives. • Lead cross-functional teams through ambiguity and influence stakeholders without direct authority. • Analyze customer, operational, and business data to identify opportunities for platform optimization and growth. • Balance customer experience, scalability, operational efficiency, and commercial impact in product decisions. • Contribute to long-term platform strategy and future onboarding experience innovation.

🎯 Requirements

• 6-10 years of Product Management experience • Proven success building and scaling 0-to-1 products or platforms • Experience with customer onboarding platforms, onboarding workflows, or agent experiences • Deep expertise in AI-native product management and execution • Demonstrated experience using AI tools to accelerate prototyping, product discovery, solution design, and delivery • Strong roadmap ownership and execution capabilities • Experience influencing cross-functional stakeholders without direct authority • Experience working closely with Risk & Compliance organizations • Strong systems-thinking and strategic problem-solving abilities • Experience building products involving APIs, SDKs, developer platforms, or data-definition frameworks • Excellent communication, collaboration, and stakeholder management skills • Bachelor's degree or equivalent combination of education and experience.

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Market competitive benefits