Customer Experience Coordinator

Job not on LinkedIn

🔥 12 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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World Kinect

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

World Kinect is a Fortune 100 leader in the global energy industry, providing energy solutions across the aviation, marine, and land transport sectors. The company focuses on delivering fuel and energy services efficiently worldwide, leveraging a robust and scalable distribution platform. World Kinect is committed to sustainability, investing in renewable energy sources and solutions to support decarbonization and energy efficiency. Its services include energy procurement, brokerage, supply, risk management, and various sustainability services such as renewable energy sourcing and emission trading schemes.

📋 Description

• Serve as a primary point of contact for customer inquiries by phone and email • Build strong relationships by delivering professional, responsive, and personalized service • Resolve customer questions, concerns, and requests with urgency and accuracy • Identify customer needs and connect them with the right solutions • Process orders, requests, and account updates accurately and efficiently • Maintain customer records and account information • Balance truck inventory and support operational processes • Complete daily administrative tasks while maintaining organization and attention to detail • Partner with Operations, Sales, Logistics, and other internal teams to support customer success • Coordinate issue resolution and ensure customers receive timely updates • Contribute to a positive, team-oriented work environment • Help identify opportunities to improve customer processes and experiences

🎯 Requirements

• 1+ year of experience in customer service, customer support, account coordination, or a customer-facing role • Excellent communication and interpersonal skills • Strong problem-solving abilities and attention to detail • Ability to manage multiple priorities in a fast-paced environment • Proficiency with Microsoft Outlook, Word, and Excel • Customer-first mindset with a commitment to delivering exceptional service • Experience with Salesforce, Oracle, Microsoft Teams, or similar business systems preferred • Experience in transportation, logistics, fuel, aviation, energy, or related industries preferred • Associate or bachelor's degree preferred

🏖️ Benefits

• Medical, Dental, and Vision Coverage • HSA and FSA Options • Infertility Benefits • 100% Covered Preventive Care • Employee Assistance Program • Teladoc Services • 401(k) with Company Match • Company-Paid Life Insurance • AD&D Coverage • Short-Term Disability • Long-Term Disability • 160 hours of Paid Time Off • 8 Paid Holidays • LinkedIn Learning Access • Ongoing Training and Development • Internal Career Opportunities • Exposure to Multiple Areas of the Business • Accident Insurance • Critical Illness Insurance • Legal Assistance • Identity Theft Protection