Customer Service Representative

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Western Growers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1926

🌾 Agriculture

📋 Compliance

Agriculture • Insurance • Compliance

Western Growers is an organization dedicated to supporting family farmers in Arizona, California, Colorado, and New Mexico who grow fresh produce. They provide a comprehensive range of services to enhance the economic outlook of farmers, protect their farmworker partners, and maintain a commitment to producing and supplying fresh, healthy produce. Western Growers advocates for fair legislation and regulations that benefit the agricultural community and offers innovative risk management solutions through their insurance services. Additionally, they engage in food safety, sustainable resource management, and offer a variety of educational and advocacy resources to support their members and the broader agriculture industry.

📋 Description

• Meet KPIs while responding to customer inquiries regarding insurance benefits and claims • Research and analyze data to address operational challenges • Develop and maintain positive customer relations • Document database activity and customer interaction for tracking and analysis • Follow quality guidelines to provide exceptional customer support

🎯 Requirements

• High School diploma or GED • 1 to 3 years of experience in customer service within a call center environment, preferred • Knowledge of Health Benefits and eligibility preferred • Good communication and telephone skills • Proficient written communication skills • Moderate keyboarding skills including database management • Proficient organizational and time management skills • Good judgement and negotiation abilities • Fluent in English (oral and written) required • Bilingual in Spanish preferred • Internet access provided by a cable or fiber provider • A designated room for your office or steps taken to protect company information • A functioning smoke detector, fire extinguisher, and first aid kit on site

🏖️ Benefits

• profit-sharing • flexible work arrangements with work-from-home, in-office, or hybrid options • access to research-based training • DEI initiatives and support